In this episode of the Care CEO Success Stories podcast, Adam James of Springup PR talks with Nitesh Somani, founder and CEO of Kara Healthcare, which run 13 homes with 700 employees

With over 13 years' experience in care, Nitesh has overseen an 18-month period of accelerated growth — including the acquisition and turnaround of eight homes in a single year, six of which were rescued from administration.

For Nitesh, success isn't measured purely in numbers — it's defined by purpose, people, and progress, and the belief that culture cannot be imposed; it must be inspired.

This conviction led to the creation of the Kara Training Academy, an initiative designed to empower every member of staff through skill development and shared belief.

The Kara Training Academy goes beyond mandatory care training to embed a culture of optimism, empowerment, and commercial understanding because Nitesh believes that care quality and financial performance are inseparable — "two sides of the same coin."

In this episode, Nitesh explains how he created this training academy, the benefits it could have to your care provider and what he has learned along the way, including:

• How eight homes were acquired and turned around in just one year.
• The birth of the Kara Training Academy, a bold initiative built around culture, not compliance because, "culture isn't taught or imposed — it's inspired"
• The importance of training and belief as the foundation for performance because "when you invest in skills, you invest in confidence… and when you invest in your people, you invest in success."
• Why learning and opportunity matter more than salary because, "you don't keep people by paying them — you keep them by believing in them."
• How culture as the driver of occupancy and the most effective marketing tool is the feeling inside your homes. "When your team believes in what they do, families feel it when they walk through the door."
• Redefining what it means to succeed in care. "Success isn't just about profit — it's about purpose."
• Why training that includes everyone empowers the whole team from managers to maintenance.
• How moving from performance management to people empowerment drives perfomance and lifts the whole team.
• The importance of 'Care and Share with the CEO,' a weekly open forum for accountability and connection. "Anybody can join and hold me accountable — and we'll resolve issues within 24 hours.
• Turning contagious negativity into contagious optimism. "In care, negativity spreads — but so does optimism. Positivity creates progress.
• How quality drives trust, and trust drives financial health. "Excellent care leads to trust. Trust drives occupancy. Occupancy sustains financial health.
• Learning from high-performing staff and outside experts alike. "A great housekeeper trains others — and we also bring in external expertise.
• How belief and consistency power Kara's turnaround success. "With courage and consistency, the impossible becomes inevitable.
• The single idea that guides every decision is, "People forget what you said or did — but never how you made them feel.
• Why every provider should invest in training and belief. "Don't be afraid — the return on investment in training is always greater than the cost.