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Cognitive Overload: The Hidden Killer in Your Restaurant’s Digital Experience

Cognitive Overload: The Hidden Killer in Your Restaurant’s Digital Experience

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Ever wonder why guests land on your ordering site, then vanish? It’s not a mystery—it’s cognitive overload. In this episode of Little Raps, Joseph Szala exposes how bloated digital menus, over-designed apps, and confusing checkout flows create mental friction that kills conversions.


What you’ll take away:


  • How digital confusion destroys guest trust

  • The 4 places where cognitive overload hits hardest

  • Simple ways to streamline your online ordering experience

  • Real-world UX tactics that actually drive sales



This is the episode every restaurant CMO, digital director, and founder needs in their ears.


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