
Compassion, Curiosity & Change: Dr. Rachel Thompson on Leading Healthcare’s Human Revolution
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The conversation dives into practical strategies for humanizing healthcare: Thompson champions AI documentation tools that restore clinician-patient connection by reclaiming hours lost to charting. She shares powerful examples of breaking down silos - from co-managing complex cases with surgeons to multidisciplinary rounds that unlocked capacity for 450+ additional monthly patient transfers at one hospital. Critically, she urges leaders to shift from reactive "firefighting" to proactive design, highlighting how slowing down to build intentional workflows reduces length-of-stay and reignites joy in practice.
Closing with wisdom for emerging leaders, Thompson advocates curiosity as the ultimate leadership tool: "Be willing to lead, flex your style without sacrificing values, and always seek to understand others' realities." This episode is a masterclass in transforming pressure into purpose - essential listening for physicians and healthcare innovators committed to building systems where both patients and caregivers thrive.
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