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Customer Experience Patterns Podcast

Customer Experience Patterns Podcast

Auteur(s): Sam Stern
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À propos de cet audio

Every 2 weeks, customer experience expert Sam Stern will explain a customer experience pattern that underpins some of the World's best customer experiences. Patterns are models or designs dervied from real-world examples that have been proven to work.


The episodes will include detailed descriptions of the Pattern, data and evidence to supports its importance, and instructions to follow the pattern yourself to create great customer experiences.


Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.

Hosted on Acast. See acast.com/privacy for more information.

Sam Stern Développement commercial et entrepreneuriat Entrepreneurship Gestion et leadership Marketing Marketing et ventes Réussite personnelle Économie
Épisodes
  • How CX Teams Must Evolve To Survive & Thrive In 2026

    How CX Teams Must Evolve To Survive & Thrive In 2026
    Jan 22 2026

    Find Diane Magers on LinkedIn, and her book Experience Rules!


    Find James O'Connor on LinkedIn


    AmplifyXM - a consultancy that helps with CX, rather than a CX consultancy...


    Connect with Sam on LinkedIn - I share customer experience content multiple times a week, and love hearing from listeners with questions or ideas for topics.


    Subscribe to my newsletter, Customer Experience Patterns - I publish a new edition with each episode of the podcast.


    My LinkedIn Learning courses: Customer Experience: 6 Essential Foundations For Lasting Loyalty, How To Create Great Customer Experiences & Build A Customer-Centric Culture. In-depth video series that teach you how to create great experiences, and build customer-centric cultuers.


    Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.

    Hosted on Acast. See acast.com/privacy for more information.
    Voir plus Voir moins
    28 min
  • Empathy Has a Hidden Super Power For Customer Experience

    Empathy Has a Hidden Super Power For Customer Experience
    Jan 15 2026

    Empathy is a powerful force for helping us see the world through the eyes of others. Within that broad set of others, there is one "other" that we empathize with far more than anyone else. Knowing this will help you improve your customer experience


    Connect with Sam on LinkedIn - I share customer experience content multiple times a week, and love hearing from listeners with questions or ideas for topics.


    Subscribe to my newsletter, Customer Experience Patterns - I publish a new edition with each episode of the podcast.


    My LinkedIn Learning courses: Customer Experience: 6 Essential Foundations For Lasting Loyalty, How To Create Great Customer Experiences & Build A Customer-Centric Culture. In-depth video series that teach you how to create great experiences, and build customer-centric cultuers.


    Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.

    Hosted on Acast. See acast.com/privacy for more information.
    Voir plus Voir moins
    7 min
  • Agreements That Make Great CX Delivery Possible

    Agreements That Make Great CX Delivery Possible
    Jan 8 2026

    Why it's so important to make agreements with your colleagues about how you'll work together.


    Allison Shields on LinkedIn


    Connect with Sam on LinkedIn - I share customer experience content multiple times a week, and love hearing from listeners with questions or ideas for topics.


    Subscribe to my newsletter, Customer Experience Patterns - I publish a new edition with each episode of the podcast.


    My LinkedIn Learning courses: Customer Experience: 6 Essential Foundations For Lasting Loyalty, How To Create Great Customer Experiences & Build A Customer-Centric Culture. In-depth video series that teach you how to create great experiences, and build customer-centric cultuers.


    Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.

    Hosted on Acast. See acast.com/privacy for more information.
    Voir plus Voir moins
    39 min
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