Épisodes

  • From Burnout to Better Leadership: Practical Tools with Ellen Whitlock Baker | Ep51
    Dec 15 2025
    Burnout rarely shows up all at once. It creeps in quietly — disguised as overwhelm, responsibility, and “this is just how work is.”Ellen Whitlock Baker knows this firsthand. After nearly 20 years in higher education leadership, she hit a breaking point that forced her to confront something deeper than stress: misalignment between her values, her identity, and the systems she was operating inside.In this conversation, Ellen and Dr. Laura Suttin explore why burnout isn’t an individual failure, but a predictable outcome of workplaces that rely on overwork, blurred boundaries, and mission-driven guilt. They unpack how identity gets tangled up with professional roles, why younger generations are refusing the old contracts of work, and what leaders can actually do — practically — to rebuild trust and engagement.This episode moves beyond buzzwords into the real work of designing systems that care for the people inside them.What This Episode CoversThe difference between overwhelm and true burnoutWhy mission-driven work is especially vulnerable to moral injuryHow identity gets wrapped up in professional titlesWhy “we pay you well” isn’t enough to retain peopleWhy engagement surveys fail when nothing changes afterwardHow leaders can rebuild trust without sweeping organizational powerWhy slowing down is the hardest — and most necessary — leadership skillAbout the GuestEllen Whitlock BakerEllen Whitlock Baker is the Founder and CEO of EWB Coaching, where she helps professionals prioritize themselves in systems that often demand self-sacrifice. With over 20 years of experience in higher education leadership and certification through the International Coaching Federation, Ellen specializes in burnout prevention, leadership development, and workplace culture.She is also the host of the Hard At Work Podcast, where she says the quiet part out loud about what isn’t working in today’s workplaces — and what needs to change.Connect with Ellen:🌐 Website: https://ewbcoaching.com🎙 Podcast: https://hardatworkpodcast.com 💼 LinkedIn: https://www.linkedin.com/in/ellenwhitlockbaker 📸 Instagram: https://www.instagram.com/ellenwbcoaching/✍️ Forbes Coaches Council: https://www.forbes.com/sites/forbescoachescouncil/About the GuestPhysician, author, entrepreneur, and founder of Bright Futures EDG (Empower • Develop • Grow). She writes a children's financial literacy book series featuring “Mimi,” teaching kids foundational concepts like saving, investing, earning, giving, and starting a business. She also hosts the Prosperous Kids Summit and advocates nationally for building generational wealth through education.📸 IG: @brightfuturesedg🌐 brightfuturesedg.com📧 info@brightfuturesedg.comAbout the ShowDesigning Healthcare That Cares is where leadership meets humanity. Hosted by Dr. Laura Suttin, the show explores what happens when compassion, connection, and courage come together to transform how we care—for our patients, our teams, and ourselves.About the HostDr. Laura Suttin is a physician, leadership coach, and lifelong advocate for designing systems that truly care. After years of navigating the complexities of healthcare, she realized that compassion and connection aren’t just nice-to-haves—they’re the foundation of great medicine.Today, Laura brings that vision to life through her work as a consultant, speaker, and host of Designing Healthcare That Cares. She helps healthcare leaders and clinicians rediscover their purpose, build resilient teams, and lead with both strategy and soul.When she’s not interviewing changemakers or guiding organizations, you can find her sharing stories that remind us all why we got into medicine in the first place—to make a difference, together.🌐 Website: drlaurasuttin.com🔗 LinkedIn: https://www.linkedin.com/in/laura-suttin-md/📸 Facebook: https://www.facebook.com/drlaurasuttin📸 Instagram: https://www.instagram.com/drlaurasuttin/ The Designing Healthcare That Cares Podcast is for informational and educational purposes only and does not constitute medical, legal, or professional advice. Always consult qualified professionals regarding personal or organizational decisions.
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    32 min
  • Teaching Kids About Money with Dr. Michele Cho Dorado | Ep50
    Dec 1 2025

    Most of us didn’t learn about money until adulthood — often by accident or after making mistakes we wish someone had warned us about. Dr. Michele Cho Dorado was no different. In fact, she was nearly a decade into attending hood before realizing she had no real financial education and wasn’t alone in that experience.

    This realization set off an identity-shifting journey:
    ➡️ from “just a doctor” to real estate investor
    ➡️ from real estate investor to children’s book author
    ➡️ from clinician to someone shaping the next generation's relationship with money

    Michele shares how learning to invest expanded her identity beyond medicine and helped her rewrite limiting beliefs — especially the common physician narrative: “Money is hard, and I’m not good at it.”

    As she began teaching her own children, she noticed how naturally they absorbed financial vocabulary simply through exposure. Seeing her four-year-old put coins into the “invest” slot of their family money box and say “grow” revealed the power of early imprinting.

    In this episode, Dr. Dorado and Dr. Laura unpack:

    • why so many physicians feel boxed into a single identity
    • how expanding your identity empowers your kids
    • why transparency about money matters more than perfection
    • how to avoid raising entitled children in a high-income world
    • why generational wealth fails by the 2nd and 3rd generation
    • how financial literacy builds confidence, resilience, and leadership — not just smarter spenders

    Michele emphasizes one truth parents often forget:

    You don’t have to know everything. You just have to be willing to learn out loud with your kids.

    Your failures and mistakes teach them resilience more than perfection ever could.

    About the Guest

    Physician, author, entrepreneur, and founder of Bright Futures EDG (Empower • Develop • Grow). She writes a children's financial literacy book series featuring “Mimi,” teaching kids foundational concepts like saving, investing, earning, giving, and starting a business. She also hosts the Prosperous Kids Summit and advocates nationally for building generational wealth through education.

    📸 IG: @brightfuturesedg

    🌐 brightfuturesedg.com

    📧 info@brightfuturesedg.com

    About the Show

    Designing Healthcare That Cares is where leadership meets humanity. Hosted by Dr. Laura Suttin, the show explores what happens when compassion, connection, and courage come together to transform how we care—for our patients, our teams, and ourselves.

    About the Host

    Dr. Laura Suttin is a physician, leadership coach, and lifelong advocate for designing systems that truly care. After years of navigating the complexities of healthcare, she realized that compassion and connection aren’t just nice-to-haves—they’re the foundation of great medicine.

    Today, Laura brings that vision to life through her work as a consultant, speaker, and host of Designing Healthcare That Cares. She helps healthcare leaders and clinicians rediscover their purpose, build resilient teams, and lead with both strategy and soul.

    When she’s not interviewing changemakers or guiding organizations, you can find her sharing stories that remind us all why we got into medicine in the first place—to make a difference, together.

    🌐 Website: drlaurasuttin.com

    🔗 LinkedIn: https://www.linkedin.com/in/laura-suttin-md/

    📸 Facebook: https://www.facebook.com/drlaurasuttin

    📸 Instagram: https://www.instagram.com/drlaurasuttin/

    The Designing Healthcare That Cares Podcast is for informational and educational purposes only and does not constitute medical, legal, or professional advice. Always consult qualified professionals regarding personal or organizational decisions.

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    27 min
  • Leadership in Practice – Dr. Jeff Gaines’ Path to Culture Change | Ep49
    Nov 17 2025

    Burnout is often discussed like a clinical condition — something to solve, measure, or “fix.”

    But what if burnout is actually a signal? A message inviting us to pause, reset, and redesign the way we lead and care?

    In this deeply honest episode of Designing Healthcare That Cares, Dr. Laura Suttin and Dr. Jeff Gaines explore what it really takes to build a healthcare culture where clinicians feel valued, grounded, and supported — not just productive.

    Drawing from 20+ years in Emergency Medicine and years serving as Chief Medical Officer and VP of Medical Affairs, Dr. Gaines shares the lessons he learned the hard way:

    • Why clinicians feel guilty for needing rest (and how to let that go)
    • How micro-rituals — like a purposeful handwashing reset — can pull your nervous system out of overdrive
    • Why managing energy is more important than managing time
    • How leaders unintentionally set harmful expectations (“If I email at midnight, my team thinks they should, too”)
    • Why “stay interviews” prevent the million-dollar cost of losing a physician
    • And why culture shifts don’t require huge budgets — just honesty, intention, and humanity

    This episode blends neuroscience, leadership wisdom, humor, and the real emotional truth of being a clinician. It’s not about grinding harder. It’s about reclaiming the parts of healthcare — and ourselves — that we’ve quietly lost along the way.

    Top 3 Takeaways
    1. Micro-moments matter.
      Reset rituals help clinicians arrive fully present, improve efficiency, and protect wellbeing.
    2. Culture is shaped by what leaders model.
      Emailing at midnight? Skipping meals? Your team reads it as the standard.
    3. Retention is leadership work.
      Stay interviews, recognition, and investment in autonomy and growth dramatically reduce turnover and strengthen engagement.
    About the Guest

    Dr. Jeff Gaines is a Board-Certified Emergency Physician, physician executive, educator, and former Chief Medical Officer & VP of Medical Affairs at Newport Hospital. With 20+ years of clinical practice and a Master of Health Care Management from Harvard, Dr. Gaines is passionate about workforce wellbeing, organizational culture, and redefining leadership in medicine.

    He serves as faculty at Brown University and advises healthcare leaders on strategy, culture, and clinician engagement.

    🔗 LinkedIn: www.linkedin.com/in/jeffrey-t-gaines

    About the Show

    Designing Healthcare That Cares is where leadership meets humanity. Hosted by Dr. Laura Suttin, the show explores what happens when compassion, connection, and courage come together to transform how we care—for our patients, our teams, and ourselves.

    About the Host

    Dr. Laura Suttin is a physician, leadership coach, and lifelong advocate for designing systems that truly care. After years of navigating the complexities of healthcare, she realized that compassion and connection aren’t just nice-to-haves—they’re the foundation of great medicine.

    Today, Laura brings that vision to life through her work as a consultant, speaker, and host of Designing Healthcare That Cares. She helps healthcare leaders and clinicians rediscover their purpose, build resilient teams, and lead with both strategy and soul.

    When she’s not interviewing changemakers or guiding organizations, you can find her sharing stories that remind us all why we got into medicine in the first place—to make a difference, together.

    🌐 Website: drlaurasuttin.com
    🔗 LinkedIn: https://www.linkedin.com/in/laura-suttin-md/
    📸 Facebook: https://www.facebook.com/purposefulMD

    The Designing Healthcare That Cares Podcast is for informational and educational purposes only and does not constitute medical, legal, or professional advice. Always consult qualified professionals regarding personal or organizational decisions.

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    36 min
  • Agency in Healing – Dr. Christine Kempton’s Journey to Renewal | Ep48
    Nov 3 2025

    For physicians, burnout can feel like an inevitable cost of caring. But what if it’s actually an invitation to realign with who we are?

    In this episode of Designing Healthcare That Cares, Dr. Laura Suttin talks with Dr. Christine Kempton, professor of hematology at Emory University and founder of Christine Kempton Coaching, about her personal and professional journey from perfectionism and overwork to purpose and presence.

    Christine shares how her early years as a ballet dancer shaped her drive for external validation—and how those same perfectionist patterns followed her into medicine. Through candid reflection, she reveals the turning point when burnout forced her to pause and reclaim agency over her own well-being.

    They explore why waiting for “the system” to change can leave physicians feeling powerless—and how taking responsibility for our inner world, rather than blaming the outer one, leads to freedom.

    From practical tools like mindful mornings and digital boundaries to profound mindset shifts about fear, worth, and love, this episode offers a roadmap for any healthcare professional seeking renewal.

    It’s a conversation that moves beyond fixing burnout to rediscovering meaning—and reminds us that healing the system starts with healing ourselves.

    Top 3 Takeaways
    1. Agency Begins Within. True change in healthcare starts when individuals reclaim their power to choose how they show up—even in systems that need reform.
    2. Fear Isn’t the Fuel. Shifting from fear-based striving to love-based action unlocks peace, clarity, and authentic leadership.
    3. Burnout Is a Message, Not a Failure. When exhaustion hits, it’s often an invitation to realign with your values, not an ending.
    About the Guest

    Dr. Christine Kempton is a professor of hematology at Emory University and director of the Hemophilia of Georgia Center. With over two decades of experience in medicine, she has cared for generations of patients and led innovative research in bleeding disorders.

    After walking through her own burnout, she founded Christine Kempton Coaching, where she helps women physicians reconnect with purpose, balance, and joy. A former ballet dancer, she blends science, self-awareness, and soulful coaching to empower others to move from fear to freedom.

    🌐 https://www.christinekempton.com/
    🔗 LinkedIn: linkedin.com/in/christine-kempton-md-msc-93744997

    About the Show

    Designing Healthcare That Cares is where leadership meets humanity. Hosted by Dr. Laura Suttin, the show explores what happens when compassion, connection, and courage come together to transform how we care—for our patients, our teams, and ourselves.

    About the Host

    Dr. Laura Suttin is a physician, leadership coach, and lifelong advocate for designing systems that truly care. After years of navigating the complexities of healthcare, she realized that compassion and connection aren’t just nice-to-haves—they’re the foundation of great medicine.

    Today, Laura brings that vision to life through her work as a consultant, speaker, and host of Designing Healthcare That Cares. She helps healthcare leaders and clinicians rediscover their purpose, build resilient teams, and lead with both strategy and soul.

    When she’s not interviewing changemakers or guiding organizations, you can find her sharing stories that remind us all why we got into medicine in the first place—to make a difference, together.

    🌐 Website: drlaurasuttin.com
    🔗 LinkedIn: https://www.linkedin.com/in/laura-suttin-md/
    📸 Facebook: https://www.facebook.com/purposefulMD

    The Designing Healthcare That Cares Podcast is for informational and educational purposes only and does not constitute medical, legal, or professional advice. Always consult qualified professionals regarding personal or organizational decisions.

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    27 min
  • Coach Mark Gottfried Shares The Get It Done Mindset For Healthcare Leaders | Ep47
    Oct 20 2025

    You don’t have to be on a basketball court to know what it means to be under pressure.

    In this episode of Designing Healthcare That Cares, Dr. Laura Suttin talks with Coach Mark Gottfried, a nationally recognized NCAA coach turned motivational speaker, about the parallels between leading a team of athletes and leading a team of healthcare professionals.

    Mark opens up about his decades on the sidelines—400 wins, national championships, and the lessons that stuck long after the buzzer sounded. He shares how his Get It Done mindset—rooted in Grit, Integrity, and Desire—applies just as much to the OR or the nursing floor as it does to the court.

    They talk about what it really means to lead from the heart: being willing to cheer others on, to keep your values front and center, and to celebrate the small wins we often overlook. Because in healthcare—just like in sports—success isn’t just about doing more. It’s about doing it together.

    It’s a conversation that feels like a locker room pep talk meets a leadership retreat—filled with humility, laughter, and lessons you’ll carry long after you listen.

    Top 3 Takeaways
    1. Lead with Grit, Integrity, and Desire. Mark’s GID philosophy reminds us that mindset and values—not perfection—fuel real progress.
    2. Celebrate the Small Wins. Success stacks slowly; the moments we pause to appreciate are the ones that sustain us.
    3. Put Team Before Self. True leadership isn’t about standing out—it’s about helping others rise.

    About the Guest

    Coach Mark Gottfried is a former NCAA head coach with more than 400 career wins across Murray State, Alabama, and NC State, and a member of UCLA’s 1995 National Championship staff. Today, he inspires audiences across the country through his Get It Done leadership philosophy, teaching others how grit, integrity, and desire drive success both on and off the court.

    🌐 coachmarkgottfried.com
    🎧 The Coach Mark Gottfried Show

    About the Show

    Designing Healthcare That Cares is where leadership meets humanity. Hosted by Dr. Laura Suttin, the show explores what happens when compassion, connection, and courage come together to transform how we care—for our patients, our teams, and ourselves.

    About the Host

    Dr. Laura Suttin is a physician, leadership coach, and lifelong advocate for designing systems that truly care. After years of navigating the complexities of healthcare, she realized that compassion and connection aren’t just nice-to-haves—they’re the foundation of great medicine.

    Today, Laura brings that vision to life through her work as a consultant, speaker, and host of Designing Healthcare That Cares. She helps healthcare leaders and clinicians rediscover their purpose, build resilient teams, and lead with both strategy and soul.

    When she’s not interviewing changemakers or guiding organizations, you can find her sharing stories that remind us all why we got into medicine in the first place—to make a difference, together.

    🌐 Website: drlaurasuttin.com
    🔗 LinkedIn: https://www.linkedin.com/in/laura-suttin-md/
    📸 Facebook: https://www.facebook.com/purposefulMD

    The Designing Healthcare That Cares Podcast is for informational and educational purposes only and does not constitute medical, legal, or professional advice. Always consult qualified professionals regarding personal or organizational decisions.

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    24 min
  • Episode 46: Building Better Systems to Work Fewer Hours
    Oct 6 2025

    Dr. Ruth Mannschreck is a dentist, business owner, and founder of Shoreline Strategies LLC, focusing on helping practice owners become more efficient and streamlined.

    She’s a wealth of experience and expertise on practical things that clinicians and/ or business owners can do to improve their processes and build a healthy culture.

    Here are my takeaways from this incredible episode-

    • Asking for help and relying on your team are not only possible, but are critical. Dr. Ruth’s personal story magnifies how important it is to realize that you can’t do everything on your own.
    • While we may think we have to improve our time management, the real key is improving our communication, operations, and business processes, which requires an intentional shift in our thinking and behaviors. We actually gain more time in the end when we take these actions.
    • Core values and leadership are at the foundation - when these are aligned and clear, everything flows much more easily.

    Click here for a resource Dr. Ruth created, complete with a checklist you can use to start using these tips today.

    For a practical guide to managing your time and energy in a way that brings you joy, click here to purchase my book (available in print, digital, and audio).

    Connect with Dr. Ruth here-

    Website: www.ShorelineStrategies.com

    LinkedIn: https://www.linkedin.com/in/ruthmannschreck/

    The Designing Healthcare That Cares Podcast is for informational and educational purposes only and does not constitute medical, legal, or professional advice. Always consult qualified professionals regarding personal or organizational decisions.

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    45 min
  • Episode 45: Evolving the Mission: Designing Healthcare That Cares
    Sep 22 2025

    In this solo episode, I announce a new brand I’m launching - Dr. Laura Suttin: Designing Healthcare that Cares. The new brand reflects an evolution of my work and of my own personal development.

    This shift isn’t just about a new name or logo. It’s about stepping more fully into the work I’m meant to do, while adding consulting and speaking to my suite of services. I still love coaching, I’m still actively coaching, and that won’t change.

    💡 In this episode, I’ll walk you through:

    • Why I started as The Purposeful MD and the signs that it was time for something new
    • What it means to design healthcare that cares
    • How consulting and speaking are expanding my impact (and my joy)
    • What this evolution means for you, whether you're a clinician, a leader, or someone craving change in healthcare

    Connect with me here:

    • https://www.drlaurasuttin.com/
    • https://www.facebook.com/drlaurasuttin
    • https://www.linkedin.com/in/laura-suttin-md/
    • http://www.youtube.com/@thepurposefulMD

    The Designing Healthcare That Cares Podcast is for informational and educational purposes only and does not constitute medical, legal, or professional advice. Always consult qualified professionals regarding personal or organizational decisions.

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    10 min
  • Episode 44: Building What You Need with Dr. Dawn Sears
    Sep 8 2025

    Dr. Dawn Sears is a nationally recognized gastroenterologist, speaker, coach, and fierce advocate for women in medicine. In this heartfelt episode, she shares her inspiring journey from leading wellness initiatives in her hospital (starting with soda machines!) to creating powerful coaching communities that are truly changing the face of leadership in healthcare.

    Here are my key takeaways from this episode -

    • How Dr. Sears turned a soda machine into a movement for institutional wellness


    • Why cohort coaching is a game-changer for physician well-being and retention


    • The hidden costs of being a woman in medicine, and how we start shifting the culture

    Connect with Dr. Sears here -


    dawnsears@dawnsearsmd.com

    gutgirlmdconsulting.com

    https://www.linkedin.com/in/dawnsearsmd/

    https://www.facebook.com/dawn.sears.982

    https://twitter.com/GutGirlMD

    https://www.youtube.com/channel/UC4a1MubzSrKMBaAHwHCe0DQ


    Resources mentioned in this episode:

    Sears DM et al. (2025). Leadership development as a novel strategy to mitigate burnout among female physicians. PLOS ONE, 20(3): e0319895. https://doi.org/10.1371/journal.pone.0319895



    The Designing Healthcare That Cares Podcast is for informational and educational purposes only and does not constitute medical, legal, or professional advice. Always consult qualified professionals regarding personal or organizational decisions.

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    37 min