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How do you build meaningful B2B experiences in a world where technology is accelerating faster than ever? In this episode of B2B Inspired, we sit down with Nicola O’Rourke, a commercial leader and NZTE Beachhead Advisor with a career spanning some of the most recognisable food and beverage brands in New Zealand and abroad.

Nicola shares practical insights on the evolving expectations of B2B customers, why trust and empathy are becoming strategic differentiators, and how the lines between B2B and B2C are rapidly blurring. She unpacks the importance of human-centred design, authentic brand experiences, sales and marketing alignment, and the role of AI in reshaping how companies create value. Nicola also provides a behind-the-scenes look at the conversations taking place in boardrooms right now, and what New Zealand businesses must prepare for as they scale into 2026 and beyond.

For more B2B insights, ideas and opportunities, head to www.blueoceanagency.co.nz

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