E290 | From PLG Pains to AI Gains: Rethinking Retention with Ryan Seams of AssemblyAI
Échec de l'ajout au panier.
Veuillez réessayer plus tard
Échec de l'ajout à la liste d'envies.
Veuillez réessayer plus tard
Échec de la suppression de la liste d’envies.
Veuillez réessayer plus tard
Échec du suivi du balado
Ne plus suivre le balado a échoué
E290 | From PLG Pains to AI Gains: Rethinking Retention with Ryan Seams of AssemblyAI
-
Narrateur(s):
-
Auteur(s):
À propos de cet audio
Today on the show we have Ryan Seams, the Head of Customer Success at AssemblyAI.
In this episode, Ryan shares his experience transitioning from Deloitte to the fast-paced world of startups, where he spent nearly a decade at Mixpanel scaling customer success and navigating product analytics.
We then discussed the evolution of pricing models — from events-based to monthly tracked users and back again — and how that shaped customer behavior, retention, and satisfaction.
We wrapped up by discussing how AI-native companies like AssemblyAI are redefining usage-based pricing, customer segmentation, and churn forecasting in a rapidly changing landscape.
Mentioned Resources
- AssemblyAI
- Mixpanel
- Google Analytics
- Adobe Omniture
- OpenAI
Churn FM is sponsored by Vitally, the all-in-one Customer Success Platform.
Pas encore de commentaire