EP 138 Michelle Monaco

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EP 138 Michelle Monaco

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Michelle Monaco | Designing Virtual Care That Puts Humans First In this episode of Meeting You Where You’re At, host Richard Juknavorian sits down with Michelle Monaco, Senior Vice President of Product at Wheel, for a thoughtful conversation at the intersection of healthcare, technology, and human-centered design. Michelle leads both product and engineering at Wheel, where she’s helping reimagine virtual care infrastructure to improve access, quality, and trust for patients and clinicians alike. Together, Richard and Michelle explore what it means to build the right thing and build it right in a deeply complex, highly regulated healthcare system. This conversation covers: - Why product and engineering leadership are increasingly converging - How empathy, curiosity, and experimentation drive better digital health experiences - The role of AI in amplifying — not replacing — clinicians - Designing for transparency in virtual care, from pricing to access - Servant leadership, mentorship, and learning to do hard things Michelle also shares her personal journey into health tech, her approach to leadership as a working parent, and why following relationships — not just roles — has shaped her career. If you’re interested in digital health, product leadership, AI in healthcare, or building technology that truly meets people where they are, this episode is for you. 🎧 Listen now and join the conversation. For more information, please visit - https://www.wheel.com/

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