EP. 32 Mini- Overcoming Criticism & Defensiveness in Conversations
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EP. 32 Mini- Overcoming Criticism & Defensiveness in Conversations
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In this mini-episode, we discuss one of the first key components to successful communication- the antidotes to criticism and defensiveness. We explore the importance of positive need statements over criticism and the steps to take accountability and empathy to address defensiveness. We work through examples and encourage you to start applying these skills to various relationships for better communication.
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