EP16 - The Evolution of Call Centers in the Philippines: From Voice to Multichannel Support

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EP16 - The Evolution of Call Centers in the Philippines: From Voice to Multichannel Support

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Think Philippine call centers are just about answering phones? Think again. What started as late-night voice support has transformed into one of the most advanced customer service industries in the world. Today, call centers in the Philippines manage live chat, email, social media, and even AI-powered support, making them the backbone of global customer experience. In this episode of CORE® Conversations, we discuss how this evolution happened, why global companies continue to set up in the Philippines, and what businesses risk if they don't adapt. If you're still stuck on voice-only support, you're already behind. This episode shows you what's next and how to future-proof your customer strategy. Read the blog here: https://onecoredevit.com/news-and-insights/business-process-offshoring/evolution-of-call-centers-in-the-philippines/ 🔍call center customer service To learn more about CORE®, visit us at onecoredevit.com

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