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Ep. 41 The ROI of Kindness: Measuring Soft Skills with Hard Metrics

Ep. 41 The ROI of Kindness: Measuring Soft Skills with Hard Metrics

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In this powerful roundtable discussion, host Laura welcomes back two exceptional leadership experts - Joanna Rawbone, TEDx speaker and owner of Flourishing Introverts, and Jacqui Frost, ICF-accredited coach and director of Leadership 43 - to explore why kindness isn't just a "nice-to-have" in leadership, but a strategic business imperative.

In this important episode, we explore:

  • Redefining Kindness in Leadership: Why kindness isn't soft or permissive—it's about leading with humanity while maintaining high standards and accountability
  • The Strategic Case for Kindness: How kind leadership directly impacts retention, productivity, mental health, succession planning, and company reputation
  • The Cost of Unkindness: From toxic workplace cultures to talent exodus, the measurable business consequences of unkind leadership
  • Self-Leadership First: Why leaders must be kind to themselves before they can authentically lead others with kindness
  • Practical Implementation: How to embed kindness in ways that stick, even during crisis and pressure
  • Courage and Authenticity: Why being kind in unkind cultures requires bravery and intentionality

This episode challenges conventional leadership thinking and provides compelling evidence that kindness isn't just morally right, it's strategically smart. Whether you're a seasoned leader or aspiring to leadership, this conversation will inspire you to lead with both heart and effectiveness.

Want to connect with Jo and Jacqui? Find them here...

Joanna Rawbone - Home - Flourishing Introverts

Jacqui Frost - Global Leadership Coaching: Unlock Potential & Build Resilience with Leadership 43

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