Ep-8 Consumer Rights
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Ep-8 Consumer Rights
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The COVID-19 pandemic has effected a seismic shift in consumer behaviour and increased the participation of consumers in the marketplace. However, particularly in context of the e-commerce boom in the markets, there is heightened risk of scams and consumers being misled, in the absence of clarity about a vast array of rights available to them under the Consumer Protection Act. In the eighth episode of Law and You, Devaki asks Saurabh all about consumer rights; what does a defect in a product or a deficiency in service mean? Can you be charged more than the MRP of a product? How do you make a complaint and do you need to hire a lawyer? Tune into the conversation about your rights and more as a consumer at __.
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