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Resolving workplace conflict requires more than good intentions—it demands psychological safety. In our latest episode, we explore this powerful intersection with Alex Myers, a Chartered Occupational Psychologist, coach, and mediator who's transforming how organisations handle workplace disputes.

Alex shares her journey implementing psychological safety principles at Jewish Care, where the impact has been transformative. What began as executive leadership training has cascaded throughout the organization, with team members now naturally incorporating psychological safety language into their daily interactions and leadership practices. This cultural shift proves that small, consistent actions create meaningful change over time.

The heart of our conversation explores how mediation works, from preparing conflicting parties through to resolution. Alex walks us through her approach to creating safe spaces where difficult conversations can happen productively. Unlike lengthy HR investigations that often deepen divisions, mediation offers a streamlined path to resolution that preserves relationships and team cohesion. The results speak for themselves—none of Alex's mediations have progressed to formal grievance procedures.

We delve into the fascinating neuroscience behind conflict, examining how fight-or-flight responses hijack our ability to communicate effectively. Alex explains techniques for activating the calming parasympathetic nervous system, helping conflicting parties move from defensive posturing to genuine listening. Her practical suggestions for reframing statements and creating neutral environments offer valuable tools anyone can apply in challenging conversations.

The most powerful moments come through Alex's real-world examples of transformation—from colleagues who couldn't look at each other to team members actively supporting one another after mediation. These stories illustrate the profound impact of combining psychological knowledge with skilled conversation facilitation.

Whether you're a leader managing team dynamics, an HR professional handling workplace disputes, or someone navigating difficult conversations, this episode offers practical wisdom for creating environments where honest dialogue can flourish.

Episodes are available here https://www.thecpo.co.uk/

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