Episode 1: Designing digital services for students
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Episode 1: Designing digital services for students
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Episode summary
Rich Prowse and Rich West speak to Ayala Gordon, associate director of digital user experience at the University of Southampton. In this episode, they explore leadership, digital transformation, and principle-based work.
Topics discussed in this episode
* What is Oneweb [4:21]
* The importance of user research [7:58]
* Managing expectations [8:41]
* Setting the conditions for success [13:15]
* Digital principles [16.55]
* Inclusive design and accessibility [19:17]
* Environmental sustainability [20:35]
* Improving the student experience [29:07]
* Challenges facing higher education [35:02]
* One thing you’re future self would tell your past self [38:56]
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