Episode 1 - Why Features Don’t Pay the Bills (Workflows Do)
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Episode 1 - Why Features Don’t Pay the Bills (Workflows Do)
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In the premiere of Beyond the Feature, Patrick Jones makes the case that technology ROI doesn’t come from learning more buttons. It comes from fixing workflows. In this episode you’ll hear why feature-first rollouts stall, how to anchor training to real work (decisions, handoffs, outputs), and a simple five-part mini-framework you can use tomorrow: Trigger → Shared Space → Short Ritual → Decision → Trace. You’ll also get a quick thought experiment to estimate “time back” and a one-week challenge (“No Attachments Week”) to prove impact without a big project. Perfect for tech leaders, HR/L&D, and curious operators. Skills matter, but only when they live inside a workflow. Resources mentioned: the Microsoft 365 Companion Series (Amazon) and Olympus Academy courses—useful for learning features, best when paired with workflow change.