Episode 2: Book Review of "The Voicebot Age: Essays on Conversational AI & Digital Audio" (2024)
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Episode 2: Book Review of "The Voicebot Age: Essays on Conversational AI & Digital Audio" (2024)
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This Deep Dives reviews "The Voicebot Age: Essays on Conversational AI & Digital Audio", published in September 2024. The book explores the evolving landscape of voice user interfaces (VUIs) and their impact on daily life and business. It highlights how voicebots like Amazon Echo have become a "channel of first resort" due to their hands-free and eyes-free convenience, minimizing disruptions to user activities. The text contrasts VUIs with graphical user interfaces (GUIs), arguing that voice technology should focus on uniquely suited problems rather than replicating existing visual solutions. It also details the "five feats" of the Amazon Echo, praising its far-field speech recognition and role in ending a monopoly in speech technology, while simultaneously critiquing "five scandals" or limitations of smart speakers related to conversational awkwardness and privacy concerns. Ultimately, the sources advocate for a strategic approach to VUI design that acknowledges their non-human nature and focuses on their distinct advantages in a rapidly growing digital audio world.