Episode 29: Knowing When To Fire A Customer
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Episode 29: Knowing When To Fire A Customer
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The old saying, "the customer is always right" isn't true. Sometimes an organization can and should disagree with a customer, and there are times when the relationship with a customer needs to be severed, particularly when that customer is creating a toxic environment for your employees. In this episode, Angela discusses when and how to fire a customer (and why you shouldn't feel bad about doing so).
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