Episode 3 - Outsourcing Your Business
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Episode 3 - Outsourcing Your Business
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The first of 2 episodes on this very important subject, we will talk through the important elements of outsourcing your customer service business. Included will be topics such as when is the right time, how to do it, what billing looks like and overall some industry standards that you should think about.
Joining me in this episode is Vicheta Pemmaraju, who has an impressive and extensive resume of experience in the field of Outsourcing and shares some important learnings she has had over the 25 years in the industry.
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