Episode 31: Brian's Summer Soapbox: Working with your IT Department
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Episode 31: Brian's Summer Soapbox: Working with your IT Department
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À propos de cet audio
Have you ever felt frustrated with another department, in particular, your IT department? That relationship can cause friction, especially if you're in edtech and running into roadblocks. Today, Brian shares some ideas on how to work better with your IT department.
Timestamps
0:00 Intro
2:13 Tip 1: Get to know your technicians
3:25 Tip 2: Ask follow up questions
- Use non-confrontational language: "Please help me understand...", "Can you explain why...?"
4:28 Tip 3: Be as specific and detailed as possible when asking for help
- Never send "No subject" emails!
- Explain what you've tried
- Include screenshots or error messages
- Taking screenshots on Windows
- Taking screenshots on Mac
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