Episode 37 - Poor Customer Experience = Poor Public Mental Health
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Episode 37 - Poor Customer Experience = Poor Public Mental Health
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Poor customer experience is driving poor mental health -- and that's a PR thing and a brand destroyer.
Join me today as we hear what studies and experts have to say, and how a U.S. culture of poor customer service and experiences is damaging the public's mental health in several ways.
As we wave our banners about being compassionate, empathetic, kind and caring -- we as a U.S. business culture across all industries are missing the opportunities to show these behaviors in our customer interactions every day.
Are you ready for this kind of truth?
Of course you are -- you're a PR pro! Let's dive in for some more PR learning love!
GILES CROUCH: "HOW TECHNOLOGY FAILED CUSTOMER SERVICE"
HOST BIO https://www.audible.com/author/Stephanie-McFarland/B00YNFH16E