Page de couverture de First Impression with Ronda Loftus-Helit

First Impression with Ronda Loftus-Helit

First Impression with Ronda Loftus-Helit

Écouter gratuitement

Voir les détails du balado

À propos de cet audio

 In today’s episode, we have Ronda Loftus-Helit, who is the EVS Director at Hillside Health & Rehab in Missoula Montana, where she grew up. Ronda joins us to share her journey from working as a cleaner, to becoming McDonald’s assistant general manager at 21 and then later joining the janitorial business. With all her experience in the industry now, she agrees that the floor should be the main focus when it comes to keeping a facility clean. Ronda also talks about how COVID-19 changed her working environment and the strategies she used to ensure they remained adequately staffed during the period. Tune in for this and many exciting topics. Key Highlights[02:40] Growing up in Missoula [04:37] Working as a cleaner and at McDonald [08:06] Managing housekeepers is different [09:20] Quitting McDonald [10:29] What is a group home for boys? [14:50] Becoming a housekeeping manager [18:33] What Ronda misses working in a hotel [20:20] Tipping your housekeeper in a hotel [26:07] Importance of keeping your facility clean [31:02] Tools for cleaning the floor [36:51] Keeping business during COVID [39:44] Peterson’s fun COVID-19 story [41:38] How COVID changed the work environment [44:28] How do you provide floor care when COVID is airborne? [48:25] How ABM survived through COVID [53:18] Married to a CNA Notable Quotes●     I didn't just like the housekeeping part of it. I liked getting to know the building to even the maintenance part of it. ●     I also didn't know that you should tip your housekeepers at a hotel. I didn't know that was a thing. ●     Housekeeping really, in my eyes is your first impression, because their work is the first impression that people see. ●     You never notice whether or not there's a cobweb. You always notice the floor. ●     All of our jobs are hard. My job in cleaning up after others is hard. Taking care of others is hard. Being a resident in a nursing home is hard. ●     It's hard on all of us. But when we make it harder than it needs to be, what are we doing? ResourcesIf you are interested in learning more about our management training program specifically for housekeeping managers who work in health care, visit https://promotions.ralphpetersonschoolofmanagement.com/housekeeping-leadership-academy-1/ (housekeepingleadershipacademy.com)

Ce que les auditeurs disent de First Impression with Ronda Loftus-Helit

Moyenne des évaluations de clients

Évaluations – Cliquez sur les onglets pour changer la source des évaluations.

Évaluations sur Audible.ca

Évaluations sur Amazon.ca
Il n'y a pas encore de critiques pour ce titre.