“Change works best when no one notices, which makes proving its value harder than it should be.”

When change management works, it often disappears. No chaos, no disruption, no delays. And ironically, no recognition. That invisibility makes it one of the hardest investments to measure.

In this episode, Pete Hadley, a seasoned change management expert grounded in learning and adoption, shares how he has led business adoption for enterprise programs including S/4HANA deployments and large-scale initiatives in healthcare, energy, and life sciences. He explores how to measure ROI when success looks like smooth adoption, and how to make that value visible to leadership.

Pete reflects on the overlooked signals of transformation, how early alignment sets the tone, how adoption shows up in subtle ways day to day, and why the real story often emerges months after go-live. His perspective moves beyond dashboards to the lived experience of teams adjusting, adopting, and ultimately thriving.

Listen in to rethink how you measure the ROI of change management and how to make that value clear to leaders.

Bonus: Read Pete’s article “Determining the ROI of Change Management”: http://bit.ly/4lSkNm1

A production of Blue Skies Consulting

Executive Producer: Justin Nolte
Hosted by Kenis Folk
Content and Episode Planning by Giraud Jackson
Audio Engineering and Editing by Brandon Friedel

“Just because you’re different doesn’t mean you’re broken.”

In this episode, Vanessa Schafer, Managing Director at Blue Skies Consulting, joins Frontline Insights to explore the real reasons teams hit friction — and how recognizing patterns in behavior can help you lead with more clarity and connection.

With deep experience leading complex transformation programs, Vanessa shares how team dynamics often falter not because of poor tools or planning, but because people interpret each other through completely different lenses.

You’ll hear five personality types that often surface under pressure — from the Power Player to the Grumbler — and how understanding these roles can shift how you communicate, collaborate, and get momentum back.

Vanessa also reflects on her own tendencies, how she’s built a steady leadership presence over time, and which personality type still tests her patience.

🎧 Listen now to reframe how you show up in team settings — and move forward when things feel stuck.

📄 Bonus: Read Vanessa’s article “5 Personality Types & How to Manage Them on Your Team": https://bit.ly/4o5Z4t1

A production of Blue Skies Consulting

Executive Producer: Justin Nolte
Hosted by Kenis Folk
Content and Episode Planning by Giraud Jackson
Audio Engineering and Editing by Brandon Friedel

“We try to put the world into neat little boxes. But the real problems live between them.”

In this episode, Ben Aim, Managing Director at Blue Skies Consulting, revisits the concept he introduced years ago: gray areas — the murky spaces between teams, systems, and scopes that stall transformation efforts and often go unclaimed.

What began as a bold idea — creating a new role called the Process Integration Lead — has evolved through lived experience. Ben has led large-scale transformations across systems, data, and delivery. In this episode, he shares how his thinking has sharpened over time, why the role still matters, and what he’s learned from being the first person to actually step into it.

From rushed custom builds to assumption traps and missed handoffs, this conversation explores how transformation really breaks down — and how you can lead differently by noticing what others overlook.

🎧 Listen now to reframe how you see ownership, ambiguity, and the value of bridging the in-between.

📄 Bonus: Read Ben’s original article "Shining Light on the Gray Areas with Process Integration": https://bit.ly/grayareas-role

A production of Blue Skies Consulting

Executive Producer: Justin Nolte
Hosted by Kenis Folk
Guest Expert: Ben Aim
Content and Episode Planning by Giraud Jackson
Audio Engineering and Editing by Brandon Friedel