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HOW TO COMPLAIN AND WIN

HOW TO COMPLAIN AND WIN

Auteur(s): Dexter Moscow
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We live at a time where the level of customer service we receive, especially from large companies, is appalling.

To get to speak to a human being is almost impossible.

In this podcast, I am interviewing informed individuals who have beaten the system and gained compensation, apologies, and bonuses from British Airways, EON, British Telecom, and many other large and small organizations.

They are real-life case studies that follow THE GOLDEN RULES of complaining.

These stories are often amusing, always enlightening, and certainly valuable thought-provoking concepts so that you can win.

As a past guest presenter for QVC The Shopping Channel, I sold £millions of pounds of products for major brands.

As their chief sales/presentation coach, I taught others to do the same.

I know how to influence and persuade people to ‘buy’ what I’m selling.

Let me teach you how to complain and get results.

I look forward to sharing these tried and tested processes with you.

Dexter Moscow 2023 Gestion et leadership Économie
Épisodes
  • FIRED WITHOUT WARNING AND WITH NO DECLARED REASON

    FIRED WITHOUT WARNING AND WITH NO DECLARED REASON
    Jun 21 2023
    Tim had worked for this major construction company for three years and had an exemplary record working on complex software and IT solution.Yet on this fateful day, he arrived at his office to find that he had been locked out of his computer, and on his desk, a note stating that he had been let go.When he phoned the HR department to find out the reason why he had been fired, they didn’t even know this had happened.This began a sequence of events and legal action explained here in full.
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    28 min
  • POP YOUR CLOGS

    POP YOUR CLOGS
    Feb 12 2025

    DID YOU KNOW? EXPLORING THE ORIGINS OF FASCINATING WORDS AND PHRASES

    Join us as we uncover the fascinating origins of words, idioms, and phrases that we use every day!

    Have you ever wondered where your favourite sayings come from or what they originally meant?

    We dive into the history of words, exploring the etymology and cultural roots of common expressions, idiomatic phrases, and quirky sayings.

    From exploring wordplay and linguistic curiosities to uncovering the surprising histories behind popular idioms and expressions, our videos are packed with fun facts about language and trivia that will leave you saying, "I didn’t know that!"

    Join us as we take a journey through the history of the English language, revealing the origins of sayings, explaining idioms, and shedding light on the fascinating world of linguistic history.

    Whether it’s the meaning behind everyday sayings, the cultural significance of words, or the evolution of language through time, we’re here to share it all.
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    3 min
  • The Power Company

    The Power Company
    Apr 17 2023

    𝐂𝐇𝐄𝐂𝐊 𝐄𝐕𝐄𝐑𝐘𝐓𝐇𝐈𝐍𝐆.We have just experienced a hike in our energy prices and with so many coming off their fixed-rate contracts, we are seeing a substantial increase in the per kilowatt cost.This podcast talks about how my friend and colleague Steve Freedman identified an error in his bill and how he resolved it and received compensation.If you have a story of how you have taken on a company and won I would be delighted to feature you on this podcast
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    25 min

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