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Heartline: Changemaking in Healthcare

Heartline: Changemaking in Healthcare

Auteur(s): Andrea Austin MD
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Welcome to "Heartline," a podcast dedicated to exploring the inspiring journeys and impactful work of healthcare changemakers leading the charge in transforming healthcare. Despite the United States spending more on healthcare than any other developed nation, key quality outcomes like life expectancy and maternal mortality lag behind. With over half of American physicians experiencing burnout, the challenges within the system are clear. Join us as we delve into the stories of patients, medical professionals, and other experts who defy the status quo. We’ll uncover the unique characteristics and experiences that propel them to be effective changemakers and the organizational factors that support change. Dr. Austin, host of the podcast, is an emergency physician with real-world experience with the dysfunction in the system. Along with working in the emergency department, she is a medical educator focusing on healthcare worker well-being and how innovative approaches like simulation can improve healthcare. In addition, she researches how we can accelerate changemakers in healthcare. Dr. Austin also uses coaching-informed thinking to unlock the potential of healthcare changemakers, and she will guide you through these narratives with insightful commentary and expert analyses. Through in-depth interviews and real-world examples, this podcast aims to inspire and equip the next generation to drive meaningful change in healthcare. Whether you're a physician, a medical student, or simply passionate about the future of healthcare, "Heartline" will offer valuable perspectives and actionable ideas to help you thrive in a challenging environment and contribute to improving our healthcare system. Seasons 1-4 focused on gender bias in the medical system and shared the uplifting stories of women and allies who stay true to their values, boundaries, and priorities, improving their career fulfillment and increasing their impact on healthcare. Season 5 will expand the guests beyond physicians and tackle issues beyond gender bias that impact healthcare. Tune in to the "Hearline" for a deep dive into healthcare transformation and be inspired by the changemakers making a real difference.© 2024 Heartline Développement personnel Hygiène et mode de vie sain Réussite Sciences sociales Troubles et maladies
Épisodes
  • How a Math Teacher Became a Dual-Boarded Physician
    Dec 2 2025
    What happens when your childhood calling collides with a system that limits your capacity to live it out?In this Echo Episode, Dr. Maria Sturchler shares her extraordinary journey from first-generation college student to educator to medical student, years after being told she “wouldn’t make it” in medicine. Now double board-certified in Emergency Medicine and Palliative Care, Maria reveals how serendipity, mentorship, and resilience brought her back to her original dream on her own terms.She and Andrea unpack the realities pushing talented clinicians out of traditional EM practice: night shifts, moral injury, violence in the ED, corporate interference, loss of autonomy, and the identity crisis that comes with stepping away. Maria gives voice to the hidden grief, burnout, and shame physicians carry when “the path” no longer fits.But this is not a story of defeat. Maria now leads an innovative palliative care model embedded inside the emergency department, freeing EM physicians from burdens that don’t belong to them, reducing patient suffering, and restoring meaning to clinical work. Her message is equal parts invitation and disruption: medicine is not a prison. It’s a “choose-your-own-adventure” and there are more off-ramps, pivots, and second chances than most physicians believe.You’ll Hear How They:Reframe imposter syndrome and harmful feedback that derails dreamsNavigate grief when an identity built on EM no longer aligns with personal well-beingDescribe the hidden toll of EM: disrupted circadian rhythm, motherhood challenges, pandemic trauma, and corporate shiftsIntegrate palliative care inside the ED, reducing length of stay, improving communication, and radically supporting EM physiciansUse mentorship, self-inquiry, and values alignment to identify career pivots About the Guest“Medicine is choose-your-own-adventure.” — Dr. Maria SturchlerDr. Maria Sturchler is a dual board-certified physician in Emergency Medicine and Palliative Care, a three-time Ironman competitor, and a former mathematics educator whose doctoral work examined gender disparities in STEM. After being discouraged from medicine early on, serendipity and mentorship led her back to her calling. Today, she helps patients, families, and clinici'hat integrate palliative medicine directly into emergency care.LinkedIn: linkedin.com/in/mariasturchlerWebsite: sturchlermd.comResources + MentionsUnlocking Us podcast — Brené BrownBring ’Em All In (referenced EM mantra)Multidisciplinary collaboration models in palliative and acute careTop 3 Key TakeawaysCareer paths are not linear—nor should they be: Your training is a foundation, not a life sentence. EM skills travel well into palliative care, leadership roles, education, coaching, and hybrid models that better honor your values.Boundaries are not betrayal—they are survival: Choosing your health, family, sleep, identity, and emotional bandwidth is not weakness. It is wisdom. Physicians cannot sustain compassion without protecting their humanity.The future belongs to systems that humanize care: Embedded palliative programs, interdisciplinary partnerships, and values-based innovations reduce burnout, shorten ED holds, and restore dignity to medicine—one conversation at a time.🩺 About the Host:Dr. Andrea Austin is a board-certified emergency physician, educator, and passionate advocate for system-level change in healthcare. As the creator and host of Heartline: Changemaking in Healthcare, Dr. Austin brings curiosity, compassion, and bold honesty to conversations with leaders who are challenging the norms and reshaping medicine from the inside out.With decades of experience in high-pressure clinical environments, Andrea has seen firsthand the cracks in the system—and the people working to repair them. Whether she’s mentoring residents, speaking on national stages, or recording with a fellow disruptor, she centers one theme: change doesn’t happen in isolation. It happens heart to heart.💫 About the Show:Heartline: Changemaking in Healthcare isn’t just a podcast—it’s a pulse check on what’s possible.Hosted by emergency physician and educator Dr. Andrea Austin, Heartline features conversations with healthcare leaders, innovators, and quiet disruptors who are challenging the way things have always been done.Each episode explores real stories of change—from redefining leadership and communication, to reimagining systems built on burnout and hierarchy. This is a space for truth-telling, for asking better questions, and for reconnecting with the reason we all got into medicine in the first place: to make it better.This isn’t about perfection. It’s about progress—with heart.---------------------------------------------------🎓 Upcoming Events & Opportunities🔥 ⁠⁠⁠⁠Recalibrate: Group Coaching for Physicians⁠⁠Starting 2026, I’ll be co-leading Recalibrate with psychologist and coach Sharee Johnson. This 6-month group ...
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    49 min
  • Why Coaching Might Be the Missing Piece in Your Healthcare Career
    Nov 25 2025
    What happens when you combine a lifetime of service, leadership, and a deep desire to uplift others?In this inspiring episode, Dr. Andrea Austin welcomes Paula Drivas, as she shares how her changemaking story started at age 13 as a candy striper in Queens and how a simple request to transfer to the emergency department shaped her life’s purpose. She walks listeners through an expansive 33-year career spanning emergency medicine, internal medicine, orthopedics, urgent care, academia, and leadership, culminating in her transition into coaching and medical administration.This conversation honors the evolution of medicine over three decades, from the loss of autonomy to intensifying metrics, and how Paula found her own path by listening to her heart, embracing spontaneity, and pursuing an MBA to impact healthcare at a systems level.A pivotal moment arrived when Paula experienced coaching for the first time during the pandemic, sparking an “aha” that shifted everything. She describes how coaching unlocked clarity she didn’t know she needed and how it inspired her to create the Provider Coach Project to offer free access to coaching for medical students, PA students, nurses, residents, and clinicians.The episode explores the urgent need for coaching in medicine, the role of value work, the emotional toll of modern healthcare, the DISC assessment as a tool for team growth, and why no one should have to navigate a healthcare career alone.This is a deeply human, energizing conversation about purpose, service, and building a future where every healthcare professional feels supported and empowered.You’ll Hear How They:Recognize changemaking moments early and follow them Navigate a nonlinear healthcare career with courage and openness Balance patient care with leadership, business demands, and personal growth Use coaching to unlock self-awareness, purpose, and sustainable decision-making Challenge the financial barriers that keep trainees from accessing coaching Apply DISC assessment insights to strengthen teams and improve communication Address burnout, emotional labor, and the realities of emergency medicine Build new models of support for clinicians across all stages of training If you’ve ever questioned your next step, felt the weight of modern medicine, or wondered how coaching could shift your career, this episode is for you.About the Guest:“Follow your heart. Never say never. You don’t know where life is going to take you.” – Paula DrivasPaula Drivas, PA-C, MBA is a Master Certified Physician Coach, seasoned emergency medicine PA, urgent care medical director, and founder of the Provider Coach Project, a nonprofit dedicated to reducing financial barriers to coaching for healthcare professionals and trainees.Over her 33-year career, Paula has practiced emergency medicine, internal medicine, urgent care, orthopedics, and medical education, and has served in multiple leadership roles. She holds an MBA and trained as a coach at the Physician Coaching Institute.Paula is passionate about empowerment, reflection, and helping clinicians reconnect to meaning and joy in their work.📍 Connect with PaulaWebsite: https://www.providerscoachproject.org 📚 Resources + MentionsPhysician Coaching InstituteProvider Coach ProjectDISC Assessment for communication + leadershipJen Sincero — You Are a BadassJefferson Fisher — “Leave it on the table”🔑 Top 3 Key Takeaways:Coaching is essential, not optional, for the future of healthcare: Paula highlights how coaching helps clinicians make value-aligned decisions, navigate burnout, and reclaim agency—especially in a system strained by complexity and moral distress.Your career doesn’t have to be linear. Follow your heart: Paula’s journey—from adolescent volunteer to emergency medicine PA to medical director and nonprofit founder—shows the power of staying open to unexpected paths. No one should navigate medicine alone: Through the Provider Coach Project, Paula advocates for accessible coaching that removes financial barriers and ensures every trainee and clinician has support, clarity, and a safe space to grow.🩺 About the Host:Dr. Andrea Austin is a board-certified emergency physician, educator, and passionate advocate for system-level change in healthcare. As the creator and host of Heartline: Changemaking in Healthcare, Dr. Austin brings curiosity, compassion, and bold honesty to conversations with leaders who are challenging the norms and reshaping medicine from the inside out.With decades of experience in high-pressure clinical environments, Andrea has seen firsthand the cracks in the system—and the people working to repair them. Whether she’s mentoring residents, speaking on national stages, or recording with a fellow disruptor, she centers one theme: change doesn’t happen in isolation. It happens heart to heart.💫 About the Show:Heartline: Changemaking in Healthcare isn’t just a podcast—it’s a pulse check on...
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    44 min
  • Strength with Soft Edges: Dr. Kat Landa on Women, Leadership, and Compassion in Uniform
    Nov 18 2025
    What happens when compassion, strength, and military medicine collide?In this Echo Episode, Dr. Andrea Austin speaks with Dr. Kat Landa, a Navy emergency physician whose career has taken her from a nontraditional path in medical school to a groundbreaking role as the first female battalion doctor assigned to a Marine Corps artillery unit.Kat recounts her childhood working in nursing homes, discovering medicine through geriatrics, and initially matching into family medicine before realizing her passion for emergency medicine. Her story takes a dramatic turn when she is unexpectedly assigned to 29 Palms as the first woman integrated into a previously all-male combat arms battalion—an environment shaped by intense hierarchy, alpha culture, and unspoken rules.She shares vividly, the shock of Marines lining up with “testicular pain” to see the new female doctor, navigating sexism, boundaries, and expectations to be the battalion’s “warm fuzzy”, the emotional labor women physicians disproportionately shoulder, the traumatic burden many Marines carry through TBI, PTSD, and toxic norms, the deep meaning she found advocating for vulnerable service members—sometimes saving lives and how burnout, deployment, and personal crisis pushed her toward meditation and self-reclamation Dr. Landa’s journey is raw, insightful, and deeply human, a reminder that leadership requires both backbone and heart, especially when systems aren’t built with you in mind.You’ll hear how they:Navigate gender bias and male-dominated culture while staying authenticBuild boundaries to survive overwhelming workloads and emotional laborUse compassion strategically—in 45-second doses—to transform patient interactionsAdvocate for Marines suffering from PTSD, TBI, and weight-related stigmaRecover from burnout through meditation, mindful routines, and self-care practicesFind strength in vulnerability and redefine what it means to lead in uniform If you’ve ever struggled to find your voice in a demanding system, this episode will move you, challenge you, and help you rediscover your center.About the Guest:“At your core, it’s still just you—and you have control over you.” – Dr. Kat LandaDr. Kat Landa is a Navy emergency medicine physician whose career spans urgent care, family medicine internship, operational medicine with the Marine Corps, multiple deployments, and emergency department leadership.She was one of the first women assigned to a Marine Corps artillery battalion, where she learned to navigate gender dynamics, advocate for Marines suffering from invisible wounds, and lead with courage and compassion.Her interests include meditation, women’s leadership, stress physiology, military wellness, and redefining what it means to thrive in demanding environments.📍 Connect with KatShe will soon launch a public-facing Instagram (to be added here when available).Show notes will be updated once her profile is live.📚 Resources + Mentions:Meditation practices for stress reduction Concepts from military medicine: GMO tours, HPSP pathway Research on compassion in clinical encounters (45-second compassion study) Discussions on gender dynamics in medicine and the military 🔑 Top 3 Key Takeaways:Soft heart, strong back: Compassion and boundaries can coexist.Kat’s story shows that warmth doesn’t undermine authority—when combined with firm boundaries, it builds trust and impact.Advocacy saves lives: Her willingness to push for care, evaluation, and disability processing protected Marines who were suffering silently from PTSD, TBI, and burnout.Your center is your anchor: Meditation, walking, mindful habits, and internal stillness helped her survive operational chaos, Afghanistan deployment stress, and professional overwhelm.🩺 About the Host:Dr. Andrea Austin is a board-certified emergency physician, educator, and passionate advocate for system-level change in healthcare. As the creator and host of Heartline: Changemaking in Healthcare, Dr. Austin brings curiosity, compassion, and bold honesty to conversations with leaders who are challenging the norms and reshaping medicine from the inside out.With decades of experience in high-pressure clinical environments, Andrea has seen firsthand the cracks in the system—and the people working to repair them. Whether she’s mentoring residents, speaking on national stages, or recording with a fellow disruptor, she centers one theme: change doesn’t happen in isolation. It happens heart to heart.💫 About the Show:Heartline: Changemaking in Healthcare isn’t just a podcast—it’s a pulse check on what’s possible.Hosted by emergency physician and educator Dr. Andrea Austin, Heartline features conversations with healthcare leaders, innovators, and quiet disruptors who are challenging the way things have always been done.Each episode explores real stories of change—from redefining leadership and communication, to reimagining systems built on burnout and...
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    49 min
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