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Heartline: Changemaking in Healthcare

Heartline: Changemaking in Healthcare

Auteur(s): Andrea Austin MD
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 Welcome to "Heartline," a podcast dedicated to exploring the inspiring journeys and impactful work of healthcare changemakers leading the charge in transforming healthcare. Despite the United States spending more on healthcare than any other developed nation, key quality outcomes like life expectancy and maternal mortality lag behind. With over half of American physicians experiencing burnout, the challenges within the system are clear. Join us as we delve into the stories of patients, medical professionals, and other experts who defy the status quo. We’ll uncover the unique characteristics and experiences that propel them to be effective changemakers and the organizational factors that support change. Dr. Austin, host of the podcast, is an emergency physician with real-world experience with the dysfunction in the system. Along with working in the emergency department, she is a medical educator focusing on healthcare worker well-being and how innovative approaches like simulation can improve healthcare. In addition, she researches how we can accelerate changemakers in healthcare. Dr. Austin also uses coaching-informed thinking to unlock the potential of healthcare changemakers, and she will guide you through these narratives with insightful commentary and expert analyses. Through in-depth interviews and real-world examples, this podcast aims to inspire and equip the next generation to drive meaningful change in healthcare. Whether you're a physician, a medical student, or simply passionate about the future of healthcare, "Heartline" will offer valuable perspectives and actionable ideas to help you thrive in a challenging environment and contribute to improving our healthcare system. Seasons 1-4 focused on gender bias in the medical system and shared the uplifting stories of women and allies who stay true to their values, boundaries, and priorities, improving their career fulfillment and increasing their impact on healthcare. Season 5 will expand the guests beyond physicians and tackle issues beyond gender bias that impact healthcare. Tune in to the "Hearline" for a deep dive into healthcare transformation and be inspired by the changemakers making a real difference.© 2024 Heartline Développement personnel Hygiène et mode de vie sain Réussite Sciences sociales Troubles et maladies
Épisodes
  • Revitalizing Through Trauma: Dr. Andrea Austin’s Journey to Thriving

    Revitalizing Through Trauma: Dr. Andrea Austin’s Journey to Thriving
    Jul 22 2025
    Burnout and trauma can feel like dead ends, but what if they’re inflection points for growth? In this episode of Heartline: Changemaking in Healthcare, I, Dr. Andrea Austin, share a deeply personal chapter from my book Revitalized, reflecting on my recovery from soul-level burnout during the pandemic. Drawing on lessons from therapy, coaching, and vulnerability, I explore the power of “and”—embracing pain while finding joy. I discuss top-down (e.g., CBT) and bottom-up (e.g., EMDR, somatic) therapies, along with the role of coaching for future-focused growth. Inspired by Dr. Lorna Breen’s story, I advocate for stigma-free mental health support and share the power of having hard conversations to foster revitalization.You’ll hear how to:· Differentiate therapy and coaching to address burnout or trauma.· Embrace vulnerability to build connection and resilience.· Navigate life quakes with intentional inner work.If you’re grappling with burnout or trauma, this episode offers hope and practical steps for healing.📚 Resources + Mentions🔗 Revitalized: A Guidebook to Following Your Healing Heartline – Available on Audible, Amazon, IngramSpark🔗 drlornabreen.org – Dr. Lorna Breen Heroes Foundation, Take Action Toolkit🔗 If I Betray These Words by Wendy Dean and Simon Talbot🔗 Your Money or Your Life by Vicki Robin and Joe Dominguez🔗 Grounded Roots Mental Therapy – Anna Rainville, LMFT🔗 Heartline Podcast, August 2023 – Dr. Michelle Wolfhouse on Burnout Recovery 🔑 Top 3 Key Takeaways· Inner work through therapy (top-down or bottom-up) and coaching can transform burnout and trauma into revitalization.· Vulnerability in hard conversations fosters connection and healing, even if imperfect.· Stigma-free mental health support, like the Dr. Lorna Breen Heroes Foundation, is critical for physicians.🩺 About the HostDr. Andrea Austin is a board-certified emergency physician, educator, and passionate advocate for system-level change in healthcare. As the creator and host of Heartline: Changemaking in Healthcare, Dr. Austin brings curiosity, compassion, and bold honesty to conversations with leaders who are challenging the norms and reshaping medicine from the inside out.With decades of experience in high-pressure clinical environments, Andrea has seen firsthand the cracks in the system—and the people working to repair them. Whether she’s mentoring residents, speaking on national stages, or recording with a fellow disruptor, she centers one theme: change doesn’t happen in isolation. It happens heart to heart.💫 About the ShowHeartline: Changemaking in Healthcare isn’t just a podcast—it’s a pulse check on what’s possible.Hosted by emergency physician and educator Dr. Andrea Austin, Heartline features conversations with healthcare leaders, innovators, and quiet disruptors who are challenging the way things have always been done.Each episode explores real stories of change—from redefining leadership and communication, to reimagining systems built on burnout and hierarchy. This is a space for truth-telling, for asking better questions, and for reconnecting with the reason we all got into medicine in the first place: to make it better.This isn’t about perfection. It’s about progress—with heart.__________________🎓 Upcoming Events & Opportunities🔥 ⁠⁠Recalibrate: Group Coaching for Physicians⁠⁠Starting in January 2026, I’ll be co-leading Recalibrate with psychologist and coach Sharee Johnson. This 6-month group coaching program supports physicians in rediscovering mindfulness, meaning, and wholehearted practice. I'm an alum myself—this program transformed my career. Learn more and enroll here, and please share with colleagues who may benefit.•⁠ ⁠⁠⁠Women in Medicine Summit | Chicago, Sept 18–20, 2025⁠⁠FemInEM is leading a full day on Women’s Health. The Gala will be a can't-miss celebration of leadership and community.•⁠ ⁠⁠⁠AAWEP St. Lucia Retreat | March 5–8, 2026⁠⁠For women EM physicians. Sun, connection, and reflection in a stunning setting. Details coming soon via AAWEP.•⁠ ⁠⁠⁠Women Physicians European River Cruise | May 18–25, 2026⁠⁠A scenic and soulful journey from Amsterdam to Basel with an inspiring community.—-------------------------------🎧 Thanks for tuning into Heartline: Changemaking in Healthcare!🌟 Learn more and book a free discovery call today at ⁠⁠andreaaustinmd.com/coaching⁠⁠.Stay connected and keep making a difference:✅ Subscribe to the ⁠⁠Heartline newsletter⁠⁠ for insights into reclaiming your well-being as a healthcare professional, improving teams around you, and transforming the system.📱 Follow us on social: ⁠⁠Instagram⁠⁠, ⁠⁠LinkedIn⁠⁠ & ⁠⁠YouTube⁠⁠📚 Discover Dr. Austin’s book Revitalized: A Guidebook to Following Your Healing Heartline on ⁠⁠Amazon⁠⁠ or ⁠⁠Ingram⁠⁠.Follow Your Heartline and transform...
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    17 min
  • How to Combat Burnout in Healthcare: Expert Tips for Physicians and Leaders

    How to Combat Burnout in Healthcare: Expert Tips for Physicians and Leaders
    Jul 15 2025
    Burnout doesn’t have to be the only option in medicine. In this conversation, Dr. Diane Shannon shares her personal journey through burnout and how she found her way through. We explore the small, yet impactful changes that can completely transform a physician’s career—whether it’s learning to set boundaries or recognizing the trauma and moral injury that so often go unspoken in our profession.I’m excited to dive into how Dr. Shannon has been coaching and empowering other physicians, especially women physicians, to overcome the pressures of perfectionism, manage their emotional well-being, and embrace micro-changes that allow them to thrive instead of just survive. We also talk about how leadership and communication can shape the healthcare system and help doctors find balance in a system that’s so often stacked against them. About the Guest"Failure means you’re learning. And in healthcare innovation, learning fast is everything." – Dr. Diane ShannonDr. Diane Shannon is an internal medicine physician, wellness coach, writer, and podcaster. After experiencing burnout firsthand, Dr. Shannon left clinical practice to dedicate her career to helping other physicians prevent and overcome burnout. Through her podcast, Vital Signs: Thriving as a Woman in Medicine, and her coaching work, she empowers physicians, especially women, to set healthy boundaries, overcome guilt, and take back control of their careers.She has spent over 20 years advocating for systemic changes in healthcare, helping physicians find fulfillment both in their work and personal lives.📍 You can learn more about Dr. Diane Shannon at dianeshannon.com.🎧 Listen to Vital Signs: Thriving as a Woman in Medicine💌 Reach out via email: diane@dianeshannon.com🔑 Top 3 Key TakeawaysMicro-changes are powerful:Even when the system feels overwhelming, small shifts—like adjusting how we respond to stress or setting clear boundaries—can dramatically change our experience in medicine.Burnout and moral injury are not the same:Burnout can be deeply personal, but moral injury is a systemic wound. We need safe spaces to process both—and the courage to name them when we see them.Effective leadership and communication can transform healthcare:We can’t fix the system alone, but we can build better teams, speak up strategically, and lead with empathy. That’s where real change starts.🩺 About the HostDr. Andrea Austin is a board-certified emergency physician, educator, and passionate advocate for system-level change in healthcare. As the creator and host of Heartline: Changemaking in Healthcare, Dr. Austin brings curiosity, compassion, and bold honesty to conversations with leaders who are challenging the norms and reshaping medicine from the inside out.With decades of experience in high-pressure clinical environments, Andrea has seen firsthand the cracks in the system—and the people working to repair them. Whether she’s mentoring residents, speaking on national stages, or recording with a fellow disruptor, she centers one theme: change doesn’t happen in isolation. It happens heart to heart.💫 About the ShowHeartline: Changemaking in Healthcare isn’t just a podcast—it’s a pulse check on what’s possible.Hosted by emergency physician and educator Dr. Andrea Austin, Heartline features conversations with healthcare leaders, innovators, and quiet disruptors who are challenging the way things have always been done.Each episode explores real stories of change—from redefining leadership and communication, to reimagining systems built on burnout and hierarchy. This is a space for truth-telling, for asking better questions, and for reconnecting with the reason we all got into medicine in the first place: to make it better.This isn’t about perfection. It’s about progress—with heart. __________🎓 Upcoming Events & Opportunities🔥 ⁠⁠Recalibrate: Group Coaching for Physicians⁠⁠Starting August 2025, I’ll be co-leading Recalibrate with psychologist and coach Sharee Johnson. This 6-month group coaching program supports physicians in rediscovering mindfulness, meaning, and wholehearted practice. I'm an alum myself—this program transformed my career. Learn more and enroll here, and please share with colleagues who may benefit.•⁠ ⁠⁠⁠Women in Medicine Summit | Chicago, Sept 18–20, 2025⁠⁠FemInEM is leading a full day on Women’s Health. The Gala will be a can't-miss celebration of leadership and community.•⁠ ⁠⁠⁠AAWEP St. Lucia Retreat | March 5–8, 2026⁠⁠For women EM physicians. Sun, connection, and reflection in a stunning setting. Details coming soon via AAWEP.•⁠ ⁠⁠⁠Women Physicians European River Cruise | May 18–25, 2026⁠⁠A scenic and soulful journey from Amsterdam to Basel with an inspiring community.—-------------------------------------------------------------------------------------------🎧 Thanks for tuning into Heartline: Changemaking in ...
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    34 min
  • What If Our Patients Didn’t Have to Choose Between Food and Medicine?

    What If Our Patients Didn’t Have to Choose Between Food and Medicine?
    Jul 8 2025
    You shouldn’t need a PhD in insurance billing to understand why your medication costs $600 this month and $60 the next. But for millions of Americans, that’s the reality.In this episode of Heartline: Changemaking in Healthcare, I talk to pharmacist and startup founder Vinay Patel, whose decade-long career spans high-volume pharmacy operations, clinical program design, and now, drug pricing reform.Vinay’s origin story begins with a moral injury: watching patients forced to choose between rent and medications. Instead of accepting the system as-is, he built one that works better. From negotiating fair reimbursement rates to empowering local pharmacies and cutting out predatory Pharmacy Benefit Managers (PBMs), his work is restoring agency—one prescription at a time.You’ll hear how he:Turned failure and scarcity into a superpower as a founderBuilt a mission-driven team by prioritizing soft skills over perfect résumésDesigned cost-plus drug programs that serve patients firstProtects independent pharmacies while keeping GLP-1s accessible About the Guest:"Failure means you’re learning. And in healthcare innovation, learning fast is everything.” – Vinay PatelVinay Patel is a pharmacist, entrepreneur, and healthcare reformer. After years running a home delivery pharmacy for 15,000+ patients a month, he founded MakoRx, a company that bypasses traditional pharmacy benefit managers to lower costs for employers and improve access for patients.Vinay’s mission is deeply personal—and systemic. His company’s cost-plus model strengthens local pharmacies, bypasses industry bloat, and brings transparency to one of healthcare’s most broken sectors.📍 Learn more at makorx.com or connect with Vinay on LinkedIn.📚 Resources + Mentions:🔗 MakeRx – Official Site🔗 Vinay Patel, Pharm.D. on LinkedIn🔗 Bottle of Lies by Katherine Eban🔗 Proactive MD – Advanced Primary Care Partner 🔑 Top 3 Key TakeawaysDrug prices in the U.S. vary wildly depending on who’s paying—and how Pharmacy Benefit Managers (PBMs) profit from the chaos.Moral injury can be a catalyst for innovation. When we step outside our comfort zone, change becomes possible.Independent pharmacies aren’t obsolete—they’re essential. Fair reimbursement and direct contracts can keep them alive. 🩺 About the HostDr. Andrea Austin is a board-certified emergency physician, educator, and passionate advocate for system-level change in healthcare. As the creator and host of Heartline: Changemaking in Healthcare, Dr. Austin brings curiosity, compassion, and bold honesty to conversations with leaders who are challenging the norms and reshaping medicine from the inside out.With decades of experience in high-pressure clinical environments, Andrea has seen firsthand the cracks in the system—and the people working to repair them. Whether she’s mentoring residents, speaking on national stages, or recording with a fellow disruptor, she centers one theme: change doesn’t happen in isolation. It happens heart to heart. 💫 About the ShowHeartline: Changemaking in Healthcare isn’t just a podcast—it’s a pulse check on what’s possible.Hosted by emergency physician and educator Dr. Andrea Austin, Heartline features conversations with healthcare leaders, innovators, and quiet disruptors who are challenging the way things have always been done.Each episode explores real stories of change—from redefining leadership and communication, to reimagining systems built on burnout and hierarchy. This is a space for truth-telling, for asking better questions, and for reconnecting with the reason we all got into medicine in the first place: to make it better. This isn’t about perfection. It’s about progress—with heart.________🎓 Upcoming Events & Opportunities:🔥 ⁠⁠Recalibrate: Group Coaching for Physicians⁠⁠Starting August 2025, I’ll be co-leading Recalibrate with psychologist and coach Sharee Johnson. This 6-month group coaching program supports physicians in rediscovering mindfulness, meaning, and wholehearted practice. I'm an alum myself—this program transformed my career. Learn more and enroll here, and please share with colleagues who may benefit.•⁠ ⁠⁠⁠Women in Medicine Summit | Chicago, Sept 18–20, 2025⁠⁠FemInEM is leading a full day on Women’s Health. The Gala will be a can't-miss celebration of leadership and community.•⁠ ⁠⁠⁠AAWEP St. Lucia Retreat | March 5–8, 2026⁠⁠For women EM physicians. Sun, connection, and reflection in a stunning setting. Details coming soon via AAWEP.•⁠ ⁠⁠⁠Women Physicians European River Cruise | May 18–25, 2026⁠⁠A scenic and soulful journey from Amsterdam to Basel with an inspiring community._____________🎧 Thanks for tuning into Heartline: Changemaking in Healthcare!🌟 Learn more and book a free discovery call today at ⁠⁠andreaaustinmd.com/coaching⁠⁠.Stay connected and keep making a difference:✅ Subscribe to the...
    Voir plus Voir moins
    37 min

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