Sign up to the Free “FROM CHAOS TO CONTROL: The 3 Fixes Every Hotel Owner Needs” webinar.

https://app.meetvio.com/webinar/registration/68c02baf2457d0900f831e6d

Grab your copy of the free “Your Independent Hotel Blueprint”.
https://hotelierhelpcast.com/hotelier-helpcast-pdf-download

Pre-Stay Emails That Set the Right Tone (And Reduce Complaints!)

In this Hotelier Helpcast episode, we reveal the power of one perfectly timed email. You’ll learn how to write pre-stay messages that make guests feel confident, welcomed, and excited before check-in. From automation tools to smart upsells, this episode is packed with ready-to-use tips.

🔹 Plus, we’ll share the ONE line that reduces complaints by over 30%—and how you can use it too.

📍 Episode highlights:

• What to say in your pre-arrival email
• How to personalise at scale
• The best days to send emails
• Tools to automate the process
• And why your guests care more than you think

⏰ TIMESTAMPS:
00:00 – Intro: Why pre-stay emails matter
01:45 – What to include in your first email
04:00 – Timing your emails for max effect
06:20 – How to upsell without annoying your guest
08:05 – Automation tools that save your sanity
10:10 – Final takeaway: the email your guest needs to see

#PreStayEmails #HotelierTips #GuestExperience #PreStayEmails #HospitalityMarketing #BoutiqueHotelTips #HotelManagement #EmailMarketingForHotels #UpsellStrategy
#ReduceComplaints #HotelierHelpcast

⇒ TO READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:
https://hotelierhelpcast.com/2026/01/how-can-you-use-pre-stay-emails-to-wow-your-guests-105

Grab your copy of the free “Your Independent Hotel Blueprint”.
https://hotelierhelpcast.com/hotelier-helpcast-pdf-download

🎓 Find hotel templates & checklists inside “The Hotel Owner’s Roadmap: 90 Days to More Bookings, More Time, & Less Stress” course→ https://courses.keystonehospitalitydevelopment.com/course/the-hotel-owners-roadmap-90-days-to-more-bookings-more-time-and-less-stress/

Gerry MacPherson LinkedIn Profile — https://www.linkedin.com/in/gerrymacpherson/

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A Division of Keystone Hospitality Property Development