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How Recruiters and Hiring Managers are Rethinking Quality, Collaboration, and Technology with Indeed

How Recruiters and Hiring Managers are Rethinking Quality, Collaboration, and Technology with Indeed

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 Hiring teams are surrounded by AI tools, but many still aren’t sure what’s actually helping and what’s just noise. The real tension right now isn’t whether AI belongs in hiring. It’s how it gets used, who understands it, and whether it’s improving outcomes or just increasing volume. In this episode, William Tincup sits down with Heidi Laki from Indeed to talk about what’s changing inside recruiting teams. They dig into the gap between recruiters and hiring managers, why quality of hire matters more than ever, and how AI can surface talent that traditional filters miss. The conversation lands on a simple truth. Technology should handle the repetitive work so humans can focus on judgment, collaboration, and better decisions. What We Cover Where AI is actually showing up in hiring today Why hiring managers struggle to trust and understand AI tools The shift from applicant volume to quality of hire Hiring as a collaborative, shared responsibility Screening candidates in instead of screening them out How AI can uncover non-traditional talent Balancing automation with human judgment Key Takeaways AI is already embedded in hiring workflows, but adoption doesn’t equal understanding. Many hiring managers use AI-powered tools without knowing how decisions are being made, which creates mistrust and misuse. Recruiting is moving away from volume-driven success metrics. The focus is shifting toward quality of hire, long-term fit, and outcomes that matter to the business, not just filled reqs. Hiring works best as a team sport. Recruiters, hiring managers, and technology need to operate together, not in silos, to make better decisions faster. AI is most valuable when it handles rote, repetitive tasks. That frees humans to do what machines can’t—apply judgment, creativity, and context to hiring decisions. Screening candidates in, rather than defaulting to screening out, opens access to adaptable talent that may not fit traditional profiles but can succeed with the right support. This episode is sponsored by Indeed And features a conversation around Career Scout and Talent Scout, two tools designed to support job seekers and employers through smarter matching, interview preparation, and more efficient hiring. Learn more Talent Scout here: http://indeed.com/talentscout Learn more about Career Scout here: http://indeed.com/careerscout Chapters: 00:00 – Why AI in hiring feels both exciting and confusing 03:03 – Where AI is actually being used today 06:07 – The trust gap between hiring managers and AI tools 08:57 – Moving from applicant volume to hiring quality 11:57 – What hiring managers need but don’t always get 14:58 – Why recruiting only works as a team effort 17:55 – What AI should do versus what humans must do 19:42 – Getting comfortable with new hiring technology 22:44 – AI’s real role in talent acquisition 25:13 – Customizing hiring instead of forcing templates 29:33 – Collaboration as a hiring advantage 33:45 – Rethinking how talent is discovered 36:05 – Screening in candidates for better outcomes 39:36 – How AI is reshaping the future of work 43:52 – Adaptability as the new hiring currency Guest InformationHeidi Laki, Senior Product Director, AI AgentsWebsite: https://www.indeed.comLinkedIn: https://www.linkedin.com/in/heidilaki/ Host and Network LinksWilliam Tincup LinkedIn: https://www.linkedin.com/in/tincup/Ryan Leary LinkedIn: https://www.linkedin.com/in/ryanleary/ Connect with UsSite: http://www.wrkdefined.comTikTok: https://www.tiktok.com/@wrkdefinedLinkedIn: https://www.linkedin.com/company/WRKdefinedFacebook: https://www.facebook.com/WRKdefinedTwitter (X): https://twitter.com/WRKdefinedSubstack: https://wrkdefined.substack.com/ Learn more about your ad choices. Visit megaphone.fm/adchoices
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