We have more customer service technology than ever before—chatbots, AI assistants, and complex CRM systems. So why does it feel like customer experience is getting worse?

In this episode, I sit down with Abisola Fagbiye, a UK-based Customer Experience (CX) Strategist who has worked with organizations ranging from small startups to the United Nations. She argues that the obsession with technology is causing businesses to lose the one thing that truly matters: the human touch.

Abisola shares her revolutionary philosophy that customer experience is everyone’s job, not just a single department. We discuss why small businesses are uniquely positioned to win by leveraging empathy, building community, and “killing the script.”

If you’re a business owner feeling overwhelmed by the tech race, this conversation will give you a new perspective on how to build a loyal customer base and a brand that people trust.

Key Topics Covered:

•The real reason customer experience is broken.

•Why being a small business is your secret weapon.

•The power of “killing the script” and empowering your team.

•How to build trust, the true currency of the future.

•The role of AI in enhancing, not replacing, human connection.

Watch the full video interview on YouTube: https://youtu.be/uc6ievOxVU8

#CustomerExperience #Business #AI #CX #Entrepreneurship

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