How do passengers feel about the luggage rules on budget airline?
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How do passengers feel about the luggage rules on budget airline?
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Britain's biggest budget airline, easyJet, has had its knuckles rapped over its charges for larger pieces of cabin baggage. I have come to London Gatwick airport, its main base, to explain the issue – and what lies behind it – and hear from passenger Helen Baillie who never pays more than she needs.
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