What does world-class customer service really look like and why is Africa still struggling to reach that level?

In this powerful episode of The TCV Podcast, we sit down with Mr Vimbainashe from Avant Cars to unpack his journey from working in South Africa and Dubai’s hospitality industry to building Avant Cars, one of Zimbabwe’s fast-growing automotive businesses founded in 2019.

Mr Vimbainashe shares hard-earned lessons from Dubai, where 10–20 hour shifts, discipline, and daily customer service training are the norm and contrasts that with the African business environment where training is undervalued, passion fades, and man-made expenses silently kill growth.

We dive into:

Why degrees without training don’t build successful businesses

How buying non-runner cars, fixing them, and reselling became a business model

The brutal reality of running a transport business in Zimbabwe

Why setting up offices and outlets is critical for business growth

How personal relationships and marriage affect business performance

What it takes to reach Dubai-level customer service standards in Africa

How Avant Cars achieved BeForward VIP Gold Category on SBT

This conversation is a must-watch for entrepreneurs, business owners, managers, sales teams, and customer service professionals who want to build sustainable African businesses that compete globally.

Watch, learn, and rethink how you do business.

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