Mastering Negotiation: From Hostage Tactics to Everyday Deals with Susan Ibitz

SUMMARY

In this episode of Present Influence, host John Ball interviews Susan Ibitz, an expert in international hostage negotiation, interrogation, and behavioural analysis, about applying real hostage negotiation strategies to everyday situations. Susan shares practical tactics for establishing instant rapport, navigating irrational behaviour, and negotiating without scripts. She discusses the balance of warmth and assertiveness in communication and the importance of understanding both your own and others' irrational behaviours. The episode also highlights the value of strategic negotiation in various contexts, from personal relationships to high-stakes business deals, and encourages listeners to embrace their authentic selves to find their true tribe.

CHAPTERS

00:00 Introduction to Hostage Negotiation Techniques

01:51 Meet Susan Ibitz: Hostage Negotiator and Behavioural Analyst

02:24 The Importance of Authenticity and Finding Your Tribe

03:25 Susan's Journey: From Personal Struggles to Professional Success

08:53 Communication Techniques for Building Rapport

13:21 Understanding and Managing Irrational Behaviour

32:46 Reflecting on Fashion Choices

34:01 The Challenges of Public Speaking

35:07 Introverts vs. Extroverts in Public Speaking

40:57 Finding Your Happy Place

42:46 The Importance of Negotiation

52:48 Overcoming Obstacles for Personal Growth

01:01:08 Conclusion and Final Thoughts

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