Donna Roy, a federal advisory board member at Smartsheet, said agencies can digitize more forms by knowing the data they are collecting and standardizing it.

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Emilee Lehenbauer, vice president of federal at Qualtrics, said collecting and analyzing a wide range of feedback is key to fixing citizen interactions.

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Michael Riemer, the senior vice president of the network security group and field CISO at Ivanti, said ‘secure by design’ is more important than ever.

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Chris Townsend, the vice president of public sector at Elastic, said using a data mesh architecture will make accessing data less costly and more reliable.

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Wole Moses, chief AI officer for civilian at Microsoft Federal, said as agencies test AI use cases, leadership support remains a leading success factor.

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Gina Scinta, the deputy CTO and security evangelist at Thales Trusted Cyber Technologies, said agencies need to recognize the benefits, risk of quantum and AI.

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Salesforce’s Mia Jordan and Michael Hornsby highlight why bringing employees into the customer experience improvement discussion is so critical.

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Cameron Chehreh, the VP and general manager for global public sector sales at Intel Corp., said network and data situational awareness will lead to AI success.

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.