Diese Folge geht einer spannenden Community-Frage nach:

„Gibt es eigentlich so etwas wie eine Service Vision – analog zur Produktvision in Scrum?“

Carsten und Ina beleuchten das Thema aus unterschiedlichen Blickwinkeln – zwischen Produktentwicklung, Serviceorientierung und Organisationsreife. Dabei diskutieren sie, warum der Begriff Vision im Kontext von Kanban vielleicht nicht ganz passend ist – und warum es oft hilfreicher ist, von Strategie zu sprechen.

Inhalt & Key Takeaways

• Unterschied zwischen Produktvision und Service Vision

• Warum Kanban kein Framework, sondern ein evolutionäres Managementsystem ist

• Wie Strategie und Zielausrichtung in Service-Umgebungen gedacht werden können

• Der Zusammenhang zwischen Kanban Maturity Model, Fit-for-Purpose und Serviceentwicklung

• Wann eine Vision sinnvoll ist – und wann sie eher verwirrt

• Beispiele: User Help Desk, Unternehmenssteuerung mit Kanban, Flight Levels & OKRs

• Warum Transparenz über Strategie und Zielrichtung wichtiger ist als das Etikett „Vision“

Frage an euch

Wie seht ihr das?

Habt ihr in eurer Organisation schon einmal eine Service Vision definiert – oder arbeitet ihr mit einer klaren Service Strategie?

Teilt eure Erfahrungen und Gedanken gern mit uns auf LinkedIn!

In the second live special edition of Agile Lean Europe (ALE) 2025 in Munich, Ina Galinski and Carsten Rüscher, together with guests from the audience, delve deeper into key Kanban topics. In English, they discuss value streams in large organizations, unusual visualizations, practical tips and tricks, major "fuck-ups," and personal moments of success with Kanban.

Topics & Highlights

🌊 Value streams in corporations:

• Opportunities & pitfalls in visualization – why different perspectives are worth their weight in gold.

👀 Impressive visualizations:

• From lipstick development to South Park cards – creative examples from practice.

🛠️ Tips & tricks for boards:

• Why Definition of Ready/Done does not belong in separate columns, "Martins Gate," and gamification with stamps & sounds.

💥 Biggest fuck-ups:

• When Kanban boards suddenly look like Waterfall – and what coaches learn from it.

🌟 Success stories:

• The "spark moments": Teams realize that focus, flow, and transparency really work.

Key takeaways

• Value stream mapping creates transparency – but often also political discussions.

• Unusual visualizations (AI images, physical boards with webcams, gamification) can inspire teams in new ways.

• Tips & tricks: Keep boards short, avoid "spaghetti processes," work consciously with policies.

• Failure is part of the process – every supposed "fuck-up" provides valuable learning opportunities.

• Successes are often the simple things: when teams find focus, break down barriers, and experience real flow.

➡️ Listen to the second live episode from ALE 2025 in Munich!

Share with us: Which visualization or "fuck-up" was your biggest learning experience with Kanban?

Thanks to all participants who joined our session and gave us their questions. We are very thankful, have had you in the session and gave this episode its own flavour.

In this first special edition of Agile Lean Europe (ALE) 2025 in Munich, Ina Galinski and Carsten Rüscher will take questions directly from the audience – live, spontaneously and in English. The focus will be on practical questions relating to the use of Kanban in teams, services and large organisations.

Topics & highlights

🎯 STATIK (Systems Thinking Approach to Introducing Kanban):

• When is a one-off workshop sufficient, and when is it worthwhile to reflect regularly?

🔄 Iterations in Kanban – yes or no?

• Iterations as Scrum rhythm vs. Kanban focus via WIP limits.

⏱️ Lead time vs. cycle time:

• Why customers only feel the total wait time – and which metric really counts.

📏 Ticket sizes:

• Fibonacci? T-shirt sizing? Or time boxes – and why it helps with forecasting.

🛑 Blockers & "Stop starting, start finishing":

• Why WIP limits come to nothing when blockers are ignored.

🏢 Business agility:

• How Kanban principles, flight levels and enterprise service management enable transparency and strategic decisions.

👥 Kanban & team dynamics (Tuckman model):

• Evolutionary change instead of big bang – how Kanban works in every team phase.

➡️ Listen to this first English-language live episode from ALE 2025 in Munich!

Subscribe to the podcast, share the episode with your team and tell us: What question should we answer live next time?

Thanks to all participants who joined our session and gave us their questions. We are very thankful, have had you in the session and gave this episode its own flavour.