In this episode we explore how a coaching mindset becomes a practical leadership advantage in volatile times. We hear Paulo Pisano reflect on the meta-competencies — curiosity, presence, active listening and openness — that he cultivates across teams at Booking and beyond. Paulo explains how coaching shifts our focus from fixing tasks to shifting the way we observe situations (first- and second-order learning), and why contracting, boundary-setting and offering help clearly are essential when coaching inside an organization. We share his tips for leaders: prioritize mindset before tools, keep practicing self-awareness, and design team spaces that turn individual expertise into coordinated impact.

Paulo Pisano brings decades of global HR and OD experience across more than 30 countries. An INSEAD MBA and UFRJ alumnus, Paulo blends strategy, M&A integration and executive coaching with somatic and ontological approaches. He has coached senior executives, designed leadership development, and led large transformation efforts in financial services, tech and energy. Currently Chief HR Officer at Galp, Paulo is also a NED/Trustee at Stir Education and an accredited ICF coach. His work models how coaching practices scale culture and improve organizational learning.

➤ 📘 Pre-order the book: Lead With a Coaching Mindset: How the Best Leaders Unlock Potential — http://bit.ly/orderLeadwithaCoachingMindset

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In this episode we explore how leaders create the conditions for high-performing sales teams. We talk with Susan Heiser, VP of Sales at MaryRuth Organics, about the habits that scaled a startup into a top retail brand: radical transparency from the top, empowering people to make decisions, and building a safe “try-and-learn” environment. Susan shares practical routines—brief daily check-ins, visible calendars, and public praise plus private correction—that keep teams aligned under pressure. She also describes how she turned a weakness (data fluency) into a strength by training and promoting from within, and why loyalty and willingness to learn often trump raw ability.

Susan Heiser brings 20+ years in food & beverage sales leadership to the conversation. As VP of Sales at MRO MaryRuth, LLC, she’s driven brand growth, managed national sales teams, and built strategic retail programs. With a law degree from Universidad de San Carlos de Guatemala, Susan combines legal rigor with commercial savvy and a people-first approach. Her track record shows how coaching leaders can develop talent, retain employees, and turn setbacks into new opportunities.

➤ 📘 Pre-order the book: Lead With a Coaching Mindset: How the Best Leaders Unlock Potential — http://bit.ly/orderLeadwithaCoachingMindset

➤ 🌐 Learn more: goldvargconsulting.com

➤ 🔔 Subscribe & stay tuned: Hit “Subscribe” on your listening platform so you don’t miss future episodes!

We explore how to create exceptional employee experiences by centering inclusion, strong team design, and data-informed people practices. We walk through practical moves leaders can make — from intentional onboarding and talent conversations to workforce planning and performance management — that help employees see new possibilities and feel supported through non-linear career paths. We also discuss how empathy, skilled facilitation, and translating the stories behind the data lead to better decisions and sustained results.

We welcome Helena Curtis, a seasoned HR leader who builds values-driven workplaces where inclusion is foundational. Helena shares her playbook for getting the right people in the right roles, designing onboarding that sticks, using talent analytics to surface real employee needs, and creating tailored development paths. She explains why coaching, targeted workforce planning, and clear performance practices convert strategy into measurable outcomes — and offers quick tools listeners can start using this week.

Key takeaways: prioritize human-centered onboarding, listen for the employee story behind the metrics, invest in fair talent practices, and treat inclusion as daily practice rather than a checkbox.

➤ 📘 Pre-order the book: Lead With a Coaching Mindset: How the Best Leaders Unlock Potential — http://bit.ly/orderLeadwithaCoachingMindset

➤ 🌐 Learn more: goldvargconsulting.com

➤ 🔔 Subscribe & stay tuned: Hit “Subscribe” on your listening platform so you don’t miss future episodes!