Rob Finch talks about Rapid Link Repairs, boosting customer satisfaction with response times; a fresh approach to cost; safety; & reducing downtime for drivers.

[02.11] An introduction to Rob, his background, and his role at DCLI and RapidLink Repairs.

"Most of my career has been figuring out how to bring commercial and operations together."

[03.09] An overview of RapidLink Repairs – who they are, what they do, and how they help their customers.

"It's about three things: we want to improve productivity, be cost-effective, and drive high levels of customer satisfaction."

[04.18] The biggest challenge for businesses right now.

"Reducing cost profile is top of mind – the market has been less than ideal..!"

[04.55] RapidLink Repair's origin story.

"You want to have a solution that people are actually asking for."

[07.00] RapidLink Repairs 'anytime, anywhere' service, and the most common repairs they solve for.

[09.26] The ideal client for RapidLink Repairs, and why businesses want a nationwide solution.

"We leverage the size and scale of DCLI to provide cost savings."

[10.44] RapidLink Repair's approach to cost, fighting 'surprise fees,' and why they don't mark up parts.

"Our approach to the market has been to provide a service people can rely on."

[13.26] The importance of efficiency and customer experience, and how RapidLink's response times are delivering competitive advantage.

"We're maniacal about customer satisfaction! If your customers aren't happy, you don't have a good product."

[17.21] A case study exploring how RapidLink Repairs helped a key client eliminate extra fees and enhance communication, allowing them to plan consistently and boost productivity.

[19.59] Why safety is crucial, and the impact RapidLink Repairs are making on the industry.

[22.07] How to work with RapidLink Repairs.

Head over to RapidLink Repairs' website now to find out more and discover how they could help you too. You can also connect with RapidLink Repairs and keep up to date with the latest over on LinkedIn, Facebook, Instagram or X (Twitter), or you can connect with Rob on LinkedIn.

If you enjoyed this episode and want to hear more from DCLI, tune into 360: Deliver A Great Trucker Experience, with DCLI or Marketing Leader Stacy Kirincic on Dominating Male-Dominated Industries like Supply Chain.

Check out our other podcasts HERE.

Steven Delperdang of Google Cloud talks about trust; evolution of visibility; & and the big opportunities for logistics providers taking an AI-first approach.

[03.08] After years spent at Caterpillar and Penske, how Steven is now using the 'One Google' approach to run Google's own internal supply chain and solve the legacy pain points he faced in his past roles, and exactly what's so transformative about this approach.

"In my previous roles, many of the frustrations stemmed from fragmented systems and data siloes. You have a warehouse management system here, a transportation management system there, various auxiliary 1P and 3P systems – and often a lot of manual effort to stitch it all together."

"Siloes are a major barrier, and consolidating data is critical. Logistics is simply a chain of interconnected events… so without that centralized view, you're only seeing a piece of the puzzle."

"It's this centralized access that means we can perform more sophisticated analysis and our AI tools can draw on a much richer data set."

[07.00] Why trust is such a big hurdle for providers who are already drowning in data, and the areas Google Cloud focus on to build that trust.

[10.44] The evolution of visibility, why consolidating disparate data is so critical, and how Google is tackling disparate data problems to achieve true centralized access.

"Everybody has basic visibility now, but that leap from dots on a map to true actionable insights is crucial. Basic visibility tells us what's happening. Our target for visibility tells you why it's happening, what's likely to happen next, and what you should do about it."

[13.33] How Steven's experience of using Google Cloud to power Google's own global supply chain helps him strategize, and the business outcomes Google has achieved that other organizations can replicate.

[16.12] The practical, day-to-day logistics problems Steven's team is currently solving with AI.

"AI can help us cut through the noise."

[21.21] How integrating Gemini AI has changed Steven's tools, and why he's seeing faster, better quality insights.

[23.13] How the day-to-day work of Google Cloud's own analysts and developers has shifted with the addition of new AI capabilities.

"For us, it's been a really significant shift up the value chain. Three years ago, a large proportion of my teams time was consumed by manual data extraction, cleansing, building bespoke reports for leaders. Today, we have less firefighting and the team can focus on more strategic work, more complex and impactful problems."

[26.40] How Google is making high-powered AI tools usable for everyday logistics operators.

[29.57] How Steven's past award-winning work at Caterpillar would have been different if he had had the Google Cloud tools that exist today.

[32.47] From hyper-personalized insights to AI-driven collaboration, the biggest untapped opportunity for logistics providers ready to embrace an AI-first approach.

Head over to Google Cloud's website now to find out more and discover how they could help you too. You can also connect with Google Cloud and keep up to date with the latest over on LinkedIn, X (Twitter) or YouTube, or you can connect with Steven on LinkedIn.

Check out our other podcasts HERE.

Zera Zheng talks about her career journey; being open to opportunity; the importance of understanding risk; & what she learned, moving from China to Europe.

[03.36] How Zera began her career, going from University to a graduate program at Kuehne and Nagel, and how it allowed her to learn all about logistics.

[07.20] Why it's important to try different things during your career, why Zera felt like she was getting a new challenge every day at Kuehne and Nagel, and the importance of expanding your comfort zone if you want to strengthen your capability.

"Don't jump into decisions... Look around and see what could keep you interested... Success starts with passion."

[10.42] How Zera came to specialize in Health, Safety, Security, and Environment.

"As a graduate, you don't really know what each department is doing, you have to be open to the opportunity… That knowledge and experience, the things I did in the past, have shaped who I am now."

[12.45] Zera's move to A.P. Moller–Maersk, the types of projects she works on now, and the importance of understanding, and responding to risk.

[17.50] Why Zera took an opportunity to move from China to Holland, the pressures she felt, and the support she received to help make it happen.

"We often hear that the logistics industry is men's work and, especially for a security role – we see men with a background from the military or police. It was rare to offer this opportunity to an Asian woman."

[27.37] What Zera's 'industry rising star' award win means to her.

[29.21] Zera's experience speaking at forums and on panels, and her advice for other women, from leaning into making mistakes to taking the time to practice.

"I still remember making a mistake as a child, when I couldn't speak on stage… It reminds me of where I was to who I am now."

[34.22] The mentors that have made an impact on Zera's life and career, and the scientist who inspires her.

[38.00] The future for Zera.

You can connect with Zera over on LinkedIn.

If you want to find out more about Zera's work at Maersk, read up on her Supply Chain Resilience Model or Risk Management.

If you enjoyed this episode and want to hear from more women who have made big moves for their careers, check out 207: Women In Supply Chain™, Shana Zheng, 450: Women In Supply Chain™, Jenny Perlitch or 275: Women In Supply Chain™, Amani Radman.

Check out our other podcasts HERE.