In this episode of the “Leveraging the Laboratory” podcast, Jane Hermansen, outreach manager at Mayo Clinic Laboratories, is joined by Wendy Daigle and Ellen Dijkman Dulkes, outreach solutions specialists. Together, they share practical strategies that outreach programs can consider to strengthen their financial performance.

• Managing courier expenses (02:06): Explore ways to manage customer expectations and service agreements to control courier costs effectively.
• Optimizing payment for phlebotomy (13:09): Discover coding considerations and unique service opportunities, such as home visits and education, that may help maximize financial return for phlebotomy offerings.

In this episode of the “Leveraging the Laboratory” podcast, Jane Hermansen, outreach manager at Mayo Clinic Laboratories, is joined by Todd Juen, outpatient lab supervisor at Mayo Clinic. Together, they explore how to deliver exceptional experiences to patient populations with unique needs, including:

• Pediatric patients (02:46): Learn about the thoughtful accommodations made to ensure a positive experience for young patients.
• Patients using wheelchairs (05:43): Explore techniques and tools for drawing blood when standard arm stabilization equipment isn’t an option.
• Communications challenges (7:55): Hear about translation resources used to help patients feel understood and supported.
• Privacy considerations (11:01): Gain ideas for managing the needs of high-profile patients — such as politicians, celebrities, or community figures — who require enhanced privacy.
• New innovation in phlebotomy (15:07): Get a glimpse of emerging technologies designed to support phlebotomists.

In this episode of the “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, is joined by colleagues Wendy Daigle and Ellen Dijkman Dulkes. Together, they dive into the power of communication in laboratory outreach, sharing practical advice and memorable stories about:

• Identifying audiences (04:13): Discover the internal and external groups you need to communicate with regularly.
• The needs of different audiences (06:46): Learn how communication strategies must adapt for internal teams versus external partners, and what makes each group unique.
• Establishing relationships as a new manager (08:32): Get insights for new outreach managers on building trust and strong connections.
• Tips for strong relationships (16:15): Explore proven approaches for connecting with external partners, non-laboratory departments, and those who can boost your program’s visibility.
• Essential messages for support departments (24:56): The three most important things support departments should know about your outreach program.