Andrea Bumstead, Founder & CEO of CS Impact, joins us to break down what’s really happening in customer success today — from churn trends to why senior leadership roles have become nearly impossible to land. She shares how she accidentally built a fractional CS business, why companies are terrified of commitment, why CS leaders struggle to reach the C-suite, and how AI is reshaping support, success, and customer relationships. We also dig into the 15-minute QBR framework that went viral, the future of CS tooling, and the hard shift leaders need to make to speak the language of the CFO. Check out the episode for deep insights into churn, AI, leadership, valuation pressure, fractional strategy, and the evolving role of customer success.

In this episode, we sit down with Yoni, CEO and co-founder of Lusha, to break down how AI, signal-based selling, and modern RevOps are reshaping the entire go-to-market motion. We cover Lusha's early origins, why sales intelligence shifted from recruiters to sellers, and how RevOps is becoming the most critical persona inside high-growth GTM teams. Yoni walks us through how AI is eliminating manual prospecting, the role of machine learning in predicting buyer intent, how signals reduce wasted outreach, and what the future of sales workflows will look like. We also dig into data accuracy, integrations, the rise of AI-native tools, defensibility in the new SaaS landscape, and why the next era of software will be built around automation, agents, and on-demand UI. If you care about sales intelligence, AI-powered GTM, RevOps, or the evolving buyer journey, this conversation is packed with insight.

In this episode, we delve into a discussion about the potential and challenges of Newton Research AI, a company specializing in automating marketing analytics through intelligent AI agents. The hosts explore the company’s innovative use of AI to solve complex marketing analytics tasks, the potential competitive landscape, and the pathway to either SCALE or FAIL. Will the company’s unique AI-driven approach redefine marketing analytics, or will it face insurmountable challenges? Tune in to find out!