In this episode host Katie Wyatt interviews Liz Florentino, who recounts a post‑operative encounter she believes caused prolonged, disabling injuries and the long struggle for acknowledgement, care, and justice.

The conversation highlights practical lessons for clinicians—clear communication, informed consent, compassion, and patient-centered follow-up—and shows how one patient turned trauma into advocacy and recovery.

In this episode of The Medical Manners Podcast, Katie sits down with Yoli Olivo, a seasoned medical assistant, to uncover what every healthcare provider should know about building stronger connections with their support staff.

Yoli shares four simple but powerful things that can transform your team dynamic and your patients’ experience: 1️⃣ Take time to teach and share your knowledge. 2️⃣ Say hello when you walk in. 3️⃣ Say thank you. 4️⃣ Ask for their input.

These small acts of respect and recognition can make a big difference—not just for your team’s morale, but for the quality of care your patients receive. Tune in and learn how to create a culture where everyone feels valued and connected.

In this episode of the Medical Manners Podcast, host Katie Wyatt explores the transformative power of empathy in healthcare with her guest, optometrist Taylor Linton. Listeners will learn simple phrases and actions that can be implemented to easily encorpoate empathy into their medical practice.

We'd love to hear how you make empathy easy in your medical practice! Leave a comment on the episode and let's help eachother improve.

This episode is sponsored by the Connect Better audio course - a six week audio course that teaches healthcare providers how to improve their patient satisfaction/press ganey scores. This can be accessed at www.medicalmanners.com. Use the code PODCAST for 10% off the course.