This week, AmSpa founder and CEO, Alex R. Thiersch, JD, speaks with renowned aesthetic practice consultant and sales coach Terri Ross for a candid conversation ahead of the Women in Aesthetics Leadership Conference (WALC). With over 20 years in the aesthetics industry, Ross opens up about her own journey in leadership and discusses challenges, opportunities and success strategies for women leading in aesthetics today. Listen for:

• Terri’s return to consulting and her passion for helping practices scale with integrity;
• The changing role of women in aesthetic leadership;
• Why culture, training, and data are the three non-negotiables for sustainable success;
• How to lead through turbulence, from private equity pressures to regulatory uncertainty;
• Why sales training isn’t optional for medical aesthetic practices;
• A preview of Terri’s WALC panel on “Culture, Capability, and Change,” and her call for industry-wide collaboration and accountability;
• The future of aesthetics: AI, commoditization, and the urgent need to define the industry’s identity.

Join Terri Ross and other industry leaders at WALC, October 3–5, 2025, at Terranea Resort. Expect real talk, real strategy and a community of women committed to doing things the right way.

Note: Episode may contain strong language.

---

Music by Ghost Score

This week, AmSpa founder and CEO, Alex R. Thiersch, JD, speaks with Robin Ntoh, VP of Aesthetics at Nextech, to demystify change management as a practical, everyday leadership tool for med spa owners and managers. This discussion highlights why aesthetic practices often struggle with change, how structured approaches can turn disruption into opportunity, and what simple frameworks leaders can apply right away. Listen in for:

• Why change management is essential in aesthetics and how it impacts small practices;
• The importance of preparing for staff turnover and protecting business continuity;
• How active listening and clear communication can reduce chaos and build trust;
• Identifying internal champions to lead change and foster team engagement;
• Turning resistance into opportunity through feedback and inclusion;
• Common pitfalls in med spa management and how to overcome them with strategic support.

Join the conversation October 3 - 5, 2025 at the Women in Aesthetics Leadership Conference (WALC) as Robin Ntoh, Terri Ross and Amy Lynn Birkenstamm, RN, CANS share their tips and tricks with The People Puzzle: Solving for Culture, Capability and Change. Learn more and register today at experiencewalc.com.

---

Music by Ghost Score

This week on Medical Spa Insider, AmSpa founder and CEO Alex R. Thiersch, JD, sits down with Brittony Croasdell, MS, FNP-BC, APRN, co-owner of Fulcrum Aesthetics & Surgery, to unpack the evolving conversation around hyaluronic acid (HA) injectable fillers. From viral misinformation to the stigma surrounding aesthetic treatments, Croasdell shares real-world insights from her Chicago-based practice and dives deep into the findings of The Aesthetics Evolution: The Hyaluronic Acid Injectable Fillers Report, a groundbreaking new global report from Allergan Aesthetics. Whether you're a licensed injector, med spa owner, or a curious patient, this episode offers a candid look at:

• The top myths and fears patients have about HA fillers and how to address them;
• Why natural-looking results are the new gold standard in aesthetic medicine;
• How social media algorithms shape public perception and what providers can do to shift the narrative;
• The importance of provider education, transparency and patient trust;
• Tools and resources from the Naturally You with HA campaign to support informed decision-making.

Ready to reshape the conversation around HA fillers? Visit www.naturallyyouwithHA.com to download the full report and access educational materials.