Metro Technology Failures and Operator Disconnect
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Metro Technology Failures and Operator Disconnect
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The Amalgamated Transit Union Local 313 addresses Metro Management regarding significant concerns about technology implementation and its impact on bus operators. The union highlights a "disconnect" between management’s perception and operators' daily reality, citing issues with digital video mirrors and the Clever system’s chronic failures in areas like transfers, destination signs, and verbal announcements. Furthermore, the letter raises alarms about the opaque introduction of an AI-based driver monitoring system, detailing concerns about data privacy, public records exposure, proprietary software, and potential biases. Ultimately, the union calls for immediate engagement to rectify existing technological problems, prioritize operator safety, and establish clear accountability for AI surveillance to restore morale and improve public service.