Slowing down payments could be a selling point. On the show, Mary talks with Erik Beguin, CEO of Austin Capital Bank, about why friction can be a feature, not a flaw. Plus, they unpack the rising wave of fraud, how security and convenience clash and why it’s time to measure success by protection, not just profits.

Show notes
- Austin Capital Bank

Subscribe to the Money Isn’t Everything podcast here:
https://www.crnrstone.com/gritty-insights/podcasts/money-isnt-everything

Chapters:
[00:00] Fraud Is Exploding
[02:10] Why Fraud Numbers Are All Underreported
[04:45] The Emotional Trap: Denial & Embarrassment
[07:20] Seniors and the Bitcoin ATM Scam Surge
[10:15] Why “Education” Isn’t Stopping Fraud
[14:00] Pig Butchering: The Scam You Don’t See Coming
[18:30] Why Victims Stay Silent
[22:40] How Fraudsters Stay Ahead of Banks
[26:50] What Consumers Actually Need to Stay Safe
[30:30] Erik Beguin’s Call to Action

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Consumer Reports has a new playbook for fairness in digital finance and fintech app developers might want to take notes.

Mary sits down with Delicia Hand, senior director, digital marketplace at Consumer Reports, to talk about building apps that are transparent, inclusive and designed for real financial well-being.

Plus, they get into AI’s role in scams and why now is the moment for stronger consumer protections (not fewer).

Show notes
- Fairness by Design Playbook


Subscribe to the Money Isn’t Everything podcast here:
https://www.crnrstone.com/gritty-insights/podcasts/money-isnt-everything

Chapters:
[00:00] – Intro: What the Fairness & Design Playbook Is
[01:00] – Why Consumer Reports Built a Fintech Playbook
[03:00] – Filling the CFPB Gap in Consumer Protection
[06:00] – AI Scams and Voice Cloning Threats
[08:30] – Building with Consumers, Not for Them
[11:00] – How Financial Apps Can Be Designed Responsibly
[16:30] – What “Financial Well-Being” KPIs Should Look Like
[22:00] – Making Financial Health Part of Product Success
[26:30] – Designing for Inclusivity and Accessibility
[29:40] – Advice for Fintech Developers + What’s Next from CR

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“The checking account hasn't had meaningful innovation in a decade,” says Christian Widhalm, CEO of Bloom Credit.

In today’s show, Mary talks to Christian about what it takes to make the product stand out, the open banking pricing debate and the case for why it’s time for BNPL payments to show up on credit reports.

Show notes

• Bloom Credit
• Insights from Finovate 2024
• Credit Score Management: The $110 Billion Deposit and Payments Magnet

Subscribe to the Money Isn’t Everything podcast here:
https://www.crnrstone.com/gritty-insights/podcasts/money-isnt-everything

Chapters:
[0:00] Welcome & Intro to Bloom Credit
[1:10] Reinventing Credit Reporting
[4:00] Turning Checking Accounts Into Credit Builders
[6:30] Why Gen Z and Millennials Want This
[9:50] The 64 Million “Thin File” Problem
[13:00] How Credit Karma Changed the Game
[18:40] Doing Good and Doing Well in Banking
[20:50] The Data Access Debate: Plaid vs. Banks
[26:30] Should “Buy Now, Pay Later” Count Toward Credit?
[29:40] What’s Next for Fintech & Credit Innovation

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