In this episode of the Industrial Insights podcast, Justin Smith interviews Chris O'Brien from Auctane, exploring the evolution of shipping and logistics technology. They discuss Auctane's role in the industry, Chris's journey in supply chain, and the importance of leveraging multi-carrier strategies for profit recovery. The conversation also touches on the significance of customer experience in returns, the impact of tariffs on international shipping, and the growing role of 3PLs in modern logistics. Chris shares insights on innovations in warehouse management and sales strategies in the logistics sector, as well as future trends and upcoming conferences.

Key Takeaways

• Auctane operates at the intersection of shipping software and customer delivery experience.
• Chris O'Brien's background in supply chain began at CH Robinson, where he learned the logistics industry.
• The shipping industry has evolved with technology, providing better visibility and decision-making tools.
• Profit recovery in shipping is crucial for maximizing value and minimizing costs.
• Leveraging multiple carriers can enhance delivery efficiency and reduce costs.
• Returns have become a critical aspect of customer experience in e-commerce.
• Technological integration is transforming logistics and enabling new possibilities.
• Tariffs have forced companies to rethink their sourcing strategies and supply chains.
• 3PLs are increasingly relied upon for efficient logistics management.
• Sales strategies in logistics focus on understanding customer needs and providing tailored solutions.

Chapters

• 02:27 - Chris O'Brien's Journey in Supply Chain
• 05:27 - The Evolution of Supply Chain Visibility
• 08:03 - Profit Recovery in Shipping
• 10:38 - Leveraging Multi-Carrier Strategies
• 13:07 - The Impact of Technology on Delivery Speed
• 15:54 - Returns Management in E-commerce
• 18:30 - Future Trends in Logistics and Delivery
• 19:34 - Navigating Tariffs and Supply Chain Challenges
• 26:01 - The Role of 3PLs in Modern Logistics
• 30:08 - Innovations in Technology and Integration
• 32:58 - Sales Strategies in the Logistics Sector
• 37:00 - Future Trends in Software and Logistics M&A
• 39:22 - Looking Ahead: Conferences and Industry Innovations

Episode Resources

Connect with Chris O'Brien

• https://www.linkedin.com/in/obrienchrispro/
• https://www.shipstation.com/

Connect with Justin Smith

• https://smithcre.com/
• https://www.lee-associates.com/
• jbsmith@leeirvine.com
• https://www.linkedin.com/in/justi