A conversation with long-time multifamily industry veteran, the fabulous Katie Nelson, the Chief Executive Officer of Lustra Multifamily Consulting… discuss how to build and sustain a thriving workplace through intentional hiring, meaningful onboarding, clear goals, open feedback, and empowering team engagement strategies that strengthen culture, retention, and overall property success.

A conversation with long-time multifamily industry veteran, the amazing Carrie Green, COO and Partner of Sisters Property Management... discussing how to build and sustain a thriving workplace through intentional hiring, meaningful onboarding, clear goals, open feedback, and empowering team engagement strategies that strengthen culture, retention, and overall property success.

A conversation with a long-time multifamily industry veteran, a multifamily industry consultant, the fabulous Stacey Hampton, Founder and Principal Consultant with Asset NOI Consulting... discussing why month-over-month collections beat occupancy and delinquency, how YTD turnover exposes “false positive” retention, the urgency of tracking not-ready vacant-not-leased, using applicant screening risk mix to curb bad debt, and comparing residents owing over one month to eviction filings to forecast real vacancy risk.

A conversation with a longtime multifamily industry veteran, a multifamily sales professional, and an industry consultant, the fabulous Katherine Maestas... discussing the training gap that teaches paperwork over persuasion, why leasing agents must think like salespeople, how managers shift from task oversight to true coaching, and the path to redesign training that lifts team performance and property results..

A conversation with long-time multifamily industry veteran, a sought-after educator and trainer, the fantastic Mark Cukro, President of Plus One, Inc. and the Founder of Service Team Training…discussing the maintenance role shortage, common mistakes to avoid, interview tips, and best practices for keeping maintenance techs.

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A conversation with longtime multifamily industry veteran, the awesome Liz Ayala, the Administrator, with Valley Village Retirement Community, and a fabulous supplier partner to the multifamily industry, Mo Hussein, the CEO of Balanced Asset Solutions... discussing how renters now expect empathetic same-day communication, the shift to empathy and proactive service, real results like noise and smoke monitoring cutting complaints by 98 percent, and how integrated systems, automation, dashboards, predictive analytics, and RPA help teams work faster while staying human.

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A conversation with longtime multifamily industry veteran, the fabulous Brandon Hammond… discussing how investing in your teams drives resident satisfaction, NOI growth, and sustainable operations, with insights on aligning service with strategy, solving root problems effectively, and leading at the intersection of people, tech, data, and purpose.

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A conversation with a longtime multifamily industry veteran, the host of the Change Makers podcast, the fabulous Katie Goar, the President of Quadel Consulting and Training... discussing the personal and societal costs of housing instability, how multifamily owners and operators can shift from a transaction mindset to building community and stability, and practical ways to create dignity, trust, and better outcomes for residents.

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