Episode Guest:

Jane Mustoe is Director of Technology at Tesco, where she leads teams focused on enabling functions and driving innovation through cutting-edge tech. With a background spanning financial services and retail, she’s passionate about building products that truly connect with customers.

Episode Timestamps:

0:00 Introduction

0:46 Meet the Director of Technology at Tesco

1:51 Jane’s First Job & Early Lessons

3:45 How Orchestras Taught Her to Lead Tech Teams

5:36 Why Jane Chose Tech (Even in the Green-Screen Era)

6:59 Product Obsession: Where Tech Meets Design

7:44 Breaking into Tech as a Woman – Then and Now

10:49 How to Stay in Control of Your Career

12:15 Jane’s Roles in Tech: Then vs. Now

14:45 Tesco’s Four Tech Families Explained

16:01 Why Jane Still Chooses Product Today

16:54 Is AI Making Better Technologists?

18:06 From Finance to Retail: Making the Career Leap

19:50 Signs It’s Time to Make a Career Move

20:55 Why Retail — and Why Tesco

22:06 How to Stand Out When Applying to Tesco

24:31 Tesco’s Culture of Realness & Opportunity

26:03 What Makes Jane Happy at Tesco

27:35 What Her 1,400-Person Tech Team Actually Builds

29:11 Innovation Labs: From Idea to Store in Weeks

31:00 Frictionless Shopping & the Future of Retail

32:45 AI, Apps & Accessible Innovation

34:28 The One Trait Behind a Great Tech Career

35:08 Jane’s Duvet Flip: Why She Gets Out of Bed

Episode Partners

Hg Foundation

Together with The Hg Foundation, we’re on a mission to motivate and inspire young people like you to explore, or even start a career in technology through inspirational talks from industry.

https://bit.ly/4mwzRGs

Disclaimer:

The content provided on Duvet Flip is for informational and entertainment purposes only and should not be considered professional advice. The views expressed by hosts, guests, brands or contributors are their own and do not necessarily reflect those of the show's producers, sponsors, or affiliates. The information shared is not a substitute for professional advice, including but not limited to career counseling, financial guidance, legal consultation, or mental health support.

Listeners and viewers are responsible for their own decisions and actions based on the content provided, and Duvet Flip assumes no liability for any outcomes resulting from reliance on the information shared. By engaging with the show, you acknowledge and agree to this disclaimer.

If you’re struggling with debt, trusted advice and free support can be found here: https://www.gov.uk/debt-advice

If you’re struggling with mental health of any kind, you can find free support here: https://www.nhs.uk/mental-health/

Episode Guest:

Nicola Green is the Chief Communications and Corporate Affairs Officer at Virgin Media O2, where she leads all internal and external communications, brand PR, and public affairs. With over two decades of experience, she’s a driving force behind major industry campaigns and a passionate advocate for building trust through authentic communication.

Episode Timestamps:

0:00 Introduction

0:43 Meet Nicola Green: Role at Virgin Media O2

1:18 Paper rounds and the power of early graft

2:30 Building confidence through work, not textbooks

3:49 The teacher who fuelled Nicola’s drive

5:08 The impact of setbacks and self-belief

6:35 Balancing hard graft and glass-half-full mindset

8:00 Learning from the hard parts of the job

9:42 Internal vs external comms: what Nicola learned

11:01 Helping others see the opportunity

12:31 Why mentors matter (and when to move on)

13:53 The fearlessness of youth vs corporate caution

15:16 The 6-letter hustle that unlocked her career

17:04 Staying curious in the boardroom

19:01 Bringing the customer into every conversation

20:12 18 years at O2: from startup spirit to industry impact

22:41 From iPhone launches to Beyoncé at The O2

24:45 Why you don’t need to know tech to work in telco

26:03 Writing is still a superpower

27:47 How AI helps — and hinders — comms

30:00 AI as a starting point, not a solution

32:58 Daisy AI: Using tech for good

34:00 Will AI replace comms jobs? Nicola’s view

36:16 The three life lessons Nicola lives by

37:30 Why connections are your career currency

38:20 Nicola’s duvet flip: enjoying the work, being a role model

Episode Partners

Hg Foundation

Together with The Hg Foundation, we’re on a mission to motivate and inspire young people like you to explore, or even start a career in technology through inspirational talks from industry.

https://bit.ly/4mwzRGs

Disclaimer:

The content provided on Duvet Flip is for informational and entertainment purposes only and should not be considered professional advice. The views expressed by hosts, guests, brands or contributors are their own and do not necessarily reflect those of the show's producers, sponsors, or affiliates. The information shared is not a substitute for professional advice, including but not limited to career counseling, financial guidance, legal consultation, or mental health support.

Listeners and viewers are responsible for their own decisions and actions based on the content provided, and Duvet Flip assumes no liability for any outcomes resulting from reliance on the information shared. By engaging with the show, you acknowledge and agree to this disclaimer.

If you’re struggling with debt, trusted advice and free support can be found here: https://www.gov.uk/debt-advice

If you’re struggling with mental health of any kind, you can find free support here: https://www.nhs.uk/mental-health/

Episode Guest:

Adrian Goddard ACIPP is the Commercial Director at the Chartered Institute of Payroll Professionals (CIPP), where he leads commercial growth strategy, bringing together sales, marketing, and events to deliver value for members, partners, and the wider payroll community. With over 20 years of cross-sector commercial expertise and more than a decade in leadership, Adrian is passionate about championing payroll as the heartbeat of every organisation.

Episode Timestamps:

0:00 Introduction

0:41 Meet Adrian Goddard — Commercial Director at CIPP

1:46 Adrian's rap surprise for Jack

3:03 The origin of Adrian’s lyrical talent

4:36 How poetry, church, and gospel performances built confidence

6:00 Understanding and overcoming fear

7:00 Imposter syndrome at director level

8:50 Choosing confidence over regret

10:01 Adrian’s unexpected route into payroll

13:31 Advice for job seekers and interview moments that matter

15:20 The power of people: community, counsel, and coaching

16:55 Grieving, counselling, and building emotional intelligence

18:36 The 4 types of support every leader needs

20:00 Vision, coaching, and becoming a director at 33

21:00 Breaking glass ceilings as a Black leader

22:35 Message to young Black men aspiring to lead

24:00 Home discipline and leadership authenticity

25:30 Why payroll is vital to every business

27:20 The emotional impact of getting pay wrong

28:50 Learning payroll from the inside out (with help from his wife)

30:10 What a Commercial Director at CIPP really does

31:15 How AI is changing the payroll industry

33:00 Why young people should consider a career in payroll

34:20 How CIPP is reaching the next generation

35:15 Innovating with festivals, strategy, and youth-led ideas

37:21 Adrian’s invisible success: the 3 Cs of his leadership brand

39:31 Adrian’s Duvet Flip: freedom, family and faith

Episode Partners

📊 Compare the Market

Discover how you can make a difference at Compare the Market, the company behind one of the UK’s most popular comparison sites. From tech and data to marketing and operations, they’re on a mission to simplify decisions for millions.

https://bit.ly/4i53Svj

Disclaimer:

The content provided on Duvet Flip is for informational and entertainment purposes only and should not be considered professional advice. The views expressed by hosts, guests, brands or contributors are their own and do not necessarily reflect those of the show's producers, sponsors, or affiliates. The information shared is not a substitute for professional advice, including but not limited to career counseling, financial guidance, legal consultation, or mental health support.

Listeners and viewers are responsible for their own decisions and actions based on the content provided, and Duvet Flip assumes no liability for any outcomes resulting from reliance on the information shared. By engaging with the show, you acknowledge and agree to this disclaimer.

If you’re struggling with debt, trusted advice and free support can be found here: https://www.gov.uk/debt-advice

If you’re struggling with mental health of any kind, you can find free support here: https://www.nhs.uk/mental-health/