Overcoming Customer Objections
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Overcoming Customer Objections
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Every self storage manager hears objections from customers—but how you respond can make the difference between a lost lead and a new tenant.
In this episode, we into the art of overcoming customer objections with empathy and strategy. Through practical role-playing and real-world examples, we explore some of the most common pushbacks, including:
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"Do I really need tenant insurance?"
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"That price is too high."
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"I don't want to sign up for autopay."
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"Why is my rate going up?"
We unpack each objection to reveal the real concern underneath the question—and share how to respond in a way that builds trust and moves the conversation forward.
Plus some holiday focused recommendations.
Hosts: Josh Huff & Melissa Huff
Produced by Lighthouse Storage Solutions
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