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Michael Wiktorko, Interim Head of Parking Services at the London Borough of Hackney, joins Jade Neville and Matt Darst to break down what it really takes to run a modern, high-performing parking operation.

Hackney handles more than 8,000 appeals and hearings each month—and consistently ranks among the top-performing London councils, with over 76% of cases decided in its favor at tribunal.

Michael shares how bringing enforcement in-house transformed the organization—from leadership and culture to operations, safety, and long-term planning. The conversation explores how small operational changes, like fixed scheduling and local district assignments, led to major improvements in officer safety, service consistency, and community trust.

They also dig into the role of data and technology in enforcement—from using complaints and appeals as core performance metrics to deploying body-worn cameras and fully digital workflows to improve fairness and accountability.

Looking ahead, Michael outlines what’s next for the industry, including the opportunities—and risks—of AI, the need for better cross-agency data sharing, and how local governments can adopt new technology responsibly within a highly regulated environment.

In this episode:

• Bringing parking enforcement in-house—and what changed operationally
• How local knowledge reduced incidents and improved service
• Why complaints and appeals matter more than ticket volume
• The real impact of body-worn cameras and digital systems
• Where AI fits (and doesn’t) in enforcement decision-making
• Building public trust through transparency and data access

Hosted and Produced by Jade Neville and Matt Darst.
Producer: Chris O’Keeffe
Editor: Patrick Emile
Associate Producer: Cyndi Raskin
Executive Producer: Julie Gates

Parking Live is brought to you by Modaxo — passionate about moving the world’s people.

Disclaimer: The views and opinions expressed in this program are those of the guests, and do not necessarily reflect the views or positions of Modaxo Inc., its affiliates or subsidiaries, or any entities they represent (“Modaxo”). This production belongs to Modaxo, and may contain information that may be subject to trademark, copyright, or other intellectual property rights and restrictions. This production provides general information, and should not be relied on as legal advice or opinion. Modaxo specifically disclaims all warranties, express or implied, and will not be liable for any losses, claims, or damages arising from the use of this presentation, from any material contained in it, or from any action or decision taken in response to it.

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The curb is no longer just a place to park—it’s one of the most contested and valuable pieces of real estate in any city.

In this episode of Parking Live, hosts Jade Neville and Matt Darst sit down with Jacob Malleau, Head of Product at CurbIQ, to unpack how curbside demand has exploded—and why cities are struggling to keep up.

From rideshare pickups and last-mile deliveries to bike lanes, patios, and EV charging, the curb now serves more users than ever—without adding a single inch of new space. The result? Congestion, double parking, safety risks, and a frustrating “last block” experience for drivers.

Jacob explains how cities can move from static parking models to dynamic curb management—using better data, clearer communication, and smarter policy to match the right user to the right space.

In this episode:

• Why the curb has become the most competitive space in urban mobility
• The hidden cost of the “last block” (and why navigation apps get it wrong)
• How lack of parking visibility drives congestion and illegal parking
• The role of data standards like Curb Data Specification (CDS) in unlocking curb intelligence
• Real-time availability, digital curb maps, and behavior-shaping tools
• How autonomous vehicles could reshape curb usage—for better or worse
• The future of enforcement: from penalties to incentives
• Why cities should start small—and solve one curb problem at a time

This conversation reframes parking as part of a larger mobility ecosystem—and makes the case for treating the curb as a dynamic, data-driven asset.

Hosted and Produced by Jade Neville and Matt Darst.
Producer: Chris O’Keeffe
Editor: Patrick Emile
Associate Producer: Cyndi Raskin
Executive Producer: Julie Gates

Parking Live is brought to you by Modaxo — passionate about moving the world’s people.

Disclaimer: The views and opinions expressed in this program are those of the guests, and do not necessarily reflect the views or positions of Modaxo Inc., its affiliates or subsidiaries, or any entities they represent (“Modaxo”). This production belongs to Modaxo, and may contain information that may be subject to trademark, copyright, or other intellectual property rights and restrictions. This production provides general information, and should not be relied on as legal advice or opinion. Modaxo specifically disclaims all warranties, express or implied, and will not be liable for any losses, claims, or damages arising from the use of this presentation, from any material contained in it, or from any action or decision taken in response to it.

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This episode gets practical. From simple, no-cost changes—like rewriting job descriptions to attract more diverse candidates—to building psychological safety and creating policies that actually support women in the workplace, Jade and Hannah share what works, what doesn’t, and where organizations still fall short.

They also explore the power of community: the role of peer networks, trusted sounding boards, and “finding your people” in building confidence, navigating career decisions, and unlocking leadership potential.

Plus, a candid look at what real commitment looks like inside organizations—from equitable pay and promotions to who gets second chances—and why intent only matters when it shows up in decisions.

And in a lightning round, Jade and Hannah share:

• The best advice they’ve ever received
• The most underrated leadership skills in parking
• What the public still misunderstands about the industry
• And the moments that made them most proud

This isn’t just a conversation about supporting women—it’s about eliminating wasted talent, perspective, and leadership across the entire industry.

If Part 1 asked why this matters, Part 2 focuses on what to do next.

Guests

• Jade Neville – Strategic Marketing Leader, Trellint | Chair, Women in Transport | Chair and Past President, British Parking Association
• Hannah Fuller – Director of Commercial Strategy and Partnerships, Unity Five

Host

• Matt Darst

Hosted and Produced by Jade Neville and Matt Darst.
Producer: Chris O’Keeffe
Editor: Patrick Emile
Associate Producer: Cyndi Raskin
Executive Producer: Julie Gates

Parking Live is brought to you by Modaxo — passionate about moving the world’s people.

Disclaimer: The views and opinions expressed in this program are those of the guests, and do not necessarily reflect the views or positions of Modaxo Inc., its affiliates or subsidiaries, or any entities they represent (“Modaxo”). This production belongs to Modaxo, and may contain information that may be subject to trademark, copyright, or other intellectual property rights and restrictions. This production provides general information, and should not be relied on as legal advice or opinion. Modaxo specifically disclaims all warranties, express or implied, and will not be liable for any losses, claims, or damages arising from the use of this presentation, from any material contained in it, or from any action or decision taken in response to it.