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In this powerful episode of Parking Live, hosts Matt Darst and Jade Neville sit down with one of the most influential voices in UK parking and curbside management: Richard Walker — Head of Strategic Parking, Recycling, Refuse & Fleet; Chair of the BPA Board of Directors; and Past President of the British Parking Association.

Richard has been a driving force behind Beyond the Uniform, a campaign rewriting public perception of civil enforcement officers and directly reducing abuse against frontline teams. What began as a human-focused storytelling initiative has become a movement — one that has already shown measurable impact, including a 73% drop in reported incidents in Harlow.

Richard shares:

• The frontline experiences that inspired the campaign
• Why every parking leader should “go out and do the work” themselves
• The emotional and physical toll assaults take on officers
• How press and public engagement reshaped the narrative
• The human stories — including Ria and Tanya — that brought the campaign to life
• The training, support systems, and welfare practices his teams use every day
• How empathy, storytelling, and visibility can shift an entire industry

This episode is a reminder that there is always a person behind the uniform — someone’s colleague, sibling, parent, or friend — and they deserve to return home exactly as they arrived.

If you’re a city leader, parking manager, or anyone working alongside frontline teams, this conversation offers critical insights into safety, culture, and responsibility.

Host & Producer: Jade Neville and Matt Darst
Executive Producer: Julie Gates
Producer: Chris O’Keeffe
Editor: Patrick Emile
Associate Producer: Cyndi Raskin
Brand design: Tina Olagundoye
Social Media: Tatyana Mechkarova

Disclaimer: The views and opinions expressed in this program are those of the guests, and do not necessarily reflect the views or positions of Modaxo Inc., its affiliates or subsidiaries, or any entities they represent (“Modaxo”). This production belongs to Modaxo, and may contain information that may be subject to trademark, copyright, or other intellectual property rights and restrictions. This production provides general information, and should not be relied on as legal advice or opinion. Modaxo specifically disclaims all warranties, express or implied, and will not be liable for any losses, claims, or damages arising from the use of this presentation, from any material contained in it, or from any action or decision taken in response to it.

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Parking enforcement is safety work — and in Indianapolis, that truth has reshaped how officers are trained, supported, and protected. In this episode, Jade and Matt sit down with Adam Isen, Director of ParkIndy, for a deep look at one of the most structured and technology-enabled enforcement models in the U.S.

Adam shares how ParkIndy built a system that prioritizes deescalation, officer wellbeing, repeatable protocols, and real accountability — including:

• The ACT Model (Assess, Connect, Transition) designed for fast, non-law-enforcement deescalation
• How body-worn cameras led to a 40% reduction in negative interactions
• Why role-playing, ongoing coaching, and video review help create safer instincts on the street
• How ParkIndy supports officers after an incident — legally, emotionally, and operationally
• Unexpected uses of body-cam footage, including assisting law enforcement with unrelated crimes
• Why safety must outrank any single ticket, and how supervisors reinforce that culture daily

Adam also breaks down lessons learned from fifteen years of enforcement: the power of simple protocols, the importance of reviewing policies yearly, how to prevent “blinders” during enforcement, and why officers should never feel obligated to defend or debate a citation in the moment.

It’s one of the most comprehensive looks at frontline safety we’ve ever featured — and a powerful reminder that behind every citation is a human interaction, and behind every uniform is a person who deserves to feel safe.

In This Conversation, You’ll Learn

• Why traditional law-enforcement-style frameworks don’t translate to private parking enforcement
• How to teach deescalation that actually works in the field
• How body cameras reshape officer behavior — and the public’s behavior
• How ParkIndy handles incidents, police reports, and court follow-up
• Why every operation should “review the challenging points first” when designing safety policy
• How structured repetition (role-play, video review, coaching) builds safer instincts than intuition
• The biggest risks, misconceptions, and opportunities for cities rethinking enforcement safety

Standard Credits

Hosts: Jade Neville & Matthew Darst

Executive Producer: Julie Gates

Producer: Chris O’Keeffe

Engineering & Mix: Patrick Emile

Associate Producer: Cyndi Raskin

Brand Design — Tina Olagundoye

⚠️ Disclaimer

The views and opinions expressed in this program are those of the guests and do not necessarily reflect the views or positions of Modaxo Inc., its affiliates or subsidiaries, or any entities they represent. This production belongs to Modaxo and may contain information subject to trademark, copyright, or other intellectual-property rights and restrictions. This production provides general information and should not be relied on as legal advice or opinion. Modaxo specifically disclaims all warranties, express or implied, and will not be liable for any losses, claims, or damages arising from the use of this presentation, from any material contained in it, or from any action or decision taken in response to it.

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In this episode of Parking Live, hosts Jade Neville and Matt Darst explore how AI and smart video technology are redefining what a car park can be.

From streamlining traffic flow to identifying safety risks in real-time, today's parking infrastructure isn't just concrete and signage—it's becoming a dynamic, data-driven environment. Our guest, Jonathan Marshall from March Networks, breaks down what AI really means in a parking context, shares practical examples from across the sector, and offers clear-eyed insights about balancing innovation with privacy, trust, and responsible tech adoption.

Whether you're a parking operator, policy leader, or curious about how machine learning is making curbside environments safer and smarter, this episode is packed with grounded, real-world insights you won’t want to miss.

👉 Got thoughts or questions about the show? Hit us up at: https://www.linkedin.com/company/parking-live/

Let’s keep the conversation going.

Topics Covered:

• What AI really means in a parking context (no hype)
• How video analytics are enhancing operator awareness and efficiency
• The balance between innovation and privacy
• Real-world examples of smart parking in action
• Future-proofing infrastructure with data-driven design

🎧 Credits:

Parking Live is a production of Modaxo, passionate about moving the world’s people.

• Hosts & Producers — Jade Neville and Matt Darst
• Executive Producer — Julie Gates
• Producer — Chris O’Keeffe
• Associate Producers — Cyndi Raskin
• Recording + Mixing — Patrick Emile
• Brand Design — Tina Olagundoye

⚠️ Disclaimer:

The views and opinions expressed in this program are those of the guests and do not necessarily reflect the views or positions of Modaxo Inc., its affiliates or subsidiaries, or any entities they represent. This production belongs to Modaxo and may contain information subject to trademark, copyright, or other intellectual-property rights and restrictions. This production provides general information and should not be relied on as legal advice or opinion. Modaxo specifically disclaims all warranties, express or implied, and will not be liable for any losses, claims, or damages arising from the use of this presentation, from any material contained in it, or from any action or decision taken in response to it.