Episode 5 - Cut Costs with Energy Efficiency Incentives

Hosted by Jim Anderson, General Manager and CEO of Midstate Electric Cooperative

In this episode of Power Factor, we’re joined by our Energy Efficiency Department to break down the real patterns behind high bill surprises and show how SmartHub data, practical improvements, and conservation incentives can make a difference. From hidden heating spikes and duct leaks to upgrades like insulation, ductless heat pumps, variable-speed systems, and heat pump water heaters, our team explains what truly pays off—and why calling us first matters for window incentives and other pre-measure requirements. Tune in to Power Factor to take control of your bill, boost comfort, and make smarter energy decisions with guidance from the experts who know your co-op best.

Episode 4 – Inside Midstate Electric Rates

Hosted by Jim Anderson, General Manager and CEO of Midstate Electric Cooperative

In this episode of Power Factor, we take a deep dive into how Midstate Electric Cooperative sets fair, data-driven electric rates as a not-for-profit utility. Our CFO, Jami joins us to explain what goes into the cost-of-service study, how capital credits benefit members, and why a 28% wholesale power hike from BPA results in about a 12% increase on an average residential member's bill. We’ll also unpack the complexity of BPA’s Tier 1 and Tier 2 power costs, the role of demand charges, and how long-term investments shape the future of our rates.

Episode 3 – Behind the Scenes: Member Service

Hosted by Jim Anderson, General Manager and CEO of Midstate Electric Cooperative

In this episode of Power Factor, we’re spotlighting the friendly, knowledgeable Member Service Representatives who are the first point of contact at Midstate Electric.

CEO Jim Anderson talks with Shawntaye, Member Service Supervisor, and Amber, a senior MSR, about what it takes to deliver top-notch service—from starting new accounts to explaining billing details like demand and facility charges. They discuss how MSRs support members through sensitive situations, troubleshoot high bills, and guide them on tools like SmartHub to track usage.

Most importantly, they share how the cooperative difference shines through in programs like capital credits and flexible payment options that help members stay connected—even during tough times.