Large language models aren’t just improving — they’re transforming how we work, learn, and make decisions. In this upcoming episode of Problem Solved, IISE’s David Brandt talks with Bucknell University’s Dr. Joe Wilck about the true state of LLMs after the first 1,000 days: what’s gotten better, what’s still broken, and why critical thinking matters more than ever.

Sponsored by Autodesk FlexSim

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Problem Solved Executive Producer: Elizabeth Grimes
Interested in contributing to the podcast or sponsoring an episode? Email egrimes@iise.org

Process, People, and Purpose: Operations the Chick-fil-A Way

Behind every lightning-fast drive-thru order at Chick-fil-A is a carefully designed system supported by real people who care — and continuous improvement that never stops. In this episode of Problem Solved, Elizabeth Grimes talks with Sam Hartman, multi-location Owner/Operator, and Matt Riley, VP of Enterprise Solutions, to uncover how Chick-fil-A balances efficiency with genuine hospitality.

They discuss:

• Why the right people + thoughtful training matter more than any process
• How simple operational tweaks — even moving the cups — can save seconds that scale to hours
• Why “my pleasure” is more than a catchphrase — it’s a cultural mindset
• How Chick-fil-A uses data, observation, and feedback loops to refine systems every day
• What leaders can learn about feedback culture, hands-on leadership, and developing talent

This conversation reveals what truly drives Chick-fil-A’s reputation: not just speed, but purpose, consistency, and care.

Learn more about The Institute of Industrial and Systems Engineers (IISE)
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Problem Solved Executive Producer: Elizabeth Grimes
Interested in contributing to the podcast or sponsoring an episode? Email egrimes@iise.org

Here’s the problem — running a restaurant that serves thousands with consistency and care isn’t easy. At Chick-fil-A, every second counts, and every process is engineered for excellence.

In this Problem Solved trailer, Chick-fil-A owner Sam Hartman and Matt Riley, VP of Enterprise Solutions, share how they build systems that balance speed, quality, and human connection.

🎙️ Full episode coming November 11— only on Problem Solved: The IISE Podcast.

Learn more about The Institute of Industrial and Systems Engineers (IISE)
Problem Solved on LinkedIn
Problem Solved on YouTube
Problem Solved on Instagram
Problem Solved on TikTok

Problem Solved Executive Producer: Elizabeth Grimes
Interested in contributing to the podcast? Email egrimes@iise.org