AI can't build trust. Humans can.

As leaders refocus on client relationships in 2025, this matters more than ever.

In this episode, I sit down with Fiona Doyle, a senior sales and business development leader with 20+ years driving growth across tech, finance, and professional services, to explore how we navigate business in an AI-driven world without losing the human touch.

We dive into:✨ Why AI can't build trust (and what that means for sales and client relationships)✨ The gap between being "data-driven" and actually driving measurable growth✨ How to leverage data for insights, not just metrics✨ The critical role of diversity in shaping AI's future✨ Why doubling down on human connection matters more than ever✨ Practical advice for business leaders feeling overwhelmed by technological change

Key takeaway: Technology should free us to spend MORE time on high-value relationships, not replace them. The winners will be those who blend AI efficiency with authentic human chemistry.

Whether you're a young professional finding your path, a business leader navigating digital transformation, or someone passionate about mentorship and diversity in tech—this conversation has something for you.

🎯 Start 2025 with clarity, curiosity, and confidence.

As we look toward the next decade of business, how will the intersection of technology and human connection evolve? I sit down with Yinka Adeyinka to forecast the future of Customer Experience. We delve into why CX must be viewed as a valuable long-term engagement rather than a transactional necessity.

In this episode, we go beyond buzzwords to explore practical applications of CX in building resilient organisations. We highlight why leaders must develop strong listening skills and foster diverse perspectives to truly understand the future needs of their customers. Whether you are an experienced executive or an emerging leader, this conversation challenges you to look past today's stability and prepare for tomorrow's disruption.

00:00 - Intro: Leading at the Edge of Change

03:00 - Yinka’s Journey: From Accounting to CX

09:30 - Qualities of CX Leaders

15:29 - CX vs. Customer Service: Knowing the Difference

18:45 - "Innovate or Die": Why Stability is Temporary

24:38 - Complementing Stability and Innovation

28:52 - Three Kinds of People in Organisations

39:47 - Identifying and Harnessing Emerging Technologies

What is the single most important trait for leading in an age of constant disruption? Mushambi's advice is to stay highly adaptable.

In this episode of Ready/Next, we’re joined by Mushambi Mutuma—a tech leader, speaker, author and innovation expert trusted by the likes of Facebook, Salesforce, and Coca-Cola.

Mushambi breaks down why adaptability is the ultimate competitive edge in an era of rapid change. We explore the five core traits of #adaptability every leader needs to cultivate; foresight, resilience, curiosity, agility, and care —and how to use them to stay relevant, outmaneuver giants, and thrive through disruption.

Join the conversation and share with a leader building for tomorrow.

#ReadyNext #Leadership #Adaptability #Innovation #FutureOfWork #DigitalTransformation #TechLeadership