Page de couverture de Redefining Telco Customer Service: Insights from Jinu Koshy on AI and Digital Transformation

Redefining Telco Customer Service: Insights from Jinu Koshy on AI and Digital Transformation

Redefining Telco Customer Service: Insights from Jinu Koshy on AI and Digital Transformation

Écouter gratuitement

Voir les détails du balado

À propos de cet audio

In this episode of the InnovationToday Podcast, host Spencer Beemiller welcomes Jinu Koshy, Vice President and Global Head of Domain Consulting, Communications, Media, and Technology at Infosys. They discuss innovation in the telecom industry, focusing on the transformation in customer service. Jinu shares his insights on the impact of AI and GenAI in enhancing customer experience and the strategic collaborations between Infosys and ServiceNow. Key topics include the importance of proactive customer care, the concept of Service Bridge, and the role of AI in modernizing telco infrastructure.

See omnystudio.com/listener for privacy information.

Ce que les auditeurs disent de Redefining Telco Customer Service: Insights from Jinu Koshy on AI and Digital Transformation

Moyenne des évaluations de clients

Évaluations – Cliquez sur les onglets pour changer la source des évaluations.