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Repair Shop Reckoning

Repair Shop Reckoning

Auteur(s): Kevin Brown
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À propos de cet audio

 Repair Shop Reckoning is the no-nonsense, hard-hitting podcast where host Kevin Brown pulls no punches in bringing you the raw truth about the collision and repair shop industry. Forget the corporate sugarcoating—this show dives into the gritty reality of what really goes on behind the scenes. Whether you’re a shop owner, a mechanic, or just someone tired of the BS, Kevin’s got the hard-earned expertise and unapologetic opinions you need. Each episode tackles the biggest issues, challenges, and game-changing tips in the industry, giving you the tools to cut through the noise and level up your shop. Buckle up—it’s time to get real.

Become a supporter of this podcast: https://www.spreaker.com/podcast/repair-shop-reckoning--6688688/support.Copyright Kevin Brown Gestion et leadership Économie
Épisodes
  • Why I Switched My Shop From Flat Rate to Hourly

    Why I Switched My Shop From Flat Rate to Hourly
    Mar 6 2026
    Flat rate worked in Kevin’s shop for years. But the world outside the shop has changed.

    Parts backorders. Fleet approval layers. Training the next generation of technicians.

    Jobs sitting in bays waiting on things nobody inside the shop can control. And when that happens, flat rate stops rewarding productivity and starts punishing the wrong people.

    In this episode of Repair Shop Reckoning, Kevin explains why he made the decision to move his entire shop off flat rate and onto hourly and salary pay.

    This isn’t a rant about pay plans. It’s a real conversation about what happens when the system around your shop creates friction you can’t control.

    Kevin breaks down what changed, how the team approached the transition, and why leadership, training, and procedures matter more than the pay plan itself.

    Because the real issue isn’t flat rate.

    In this episode
    • Why flat rate worked for years and why it’s getting harder to make fair
    • How training younger technicians exposes the flaw in the flat rate system
    • The real impact of parts delays and fleet approval layers
    • Why rushing for hours hurts quality and culture
    • The system Kevin put in place to protect production, training, and his team

    If you run a shop, manage a team, or want to understand why technicians are leaving the industry, this is a conversation you need to hear.

    Because at the end of the day, it’s not about pay plans. It’s about running a shop that actually works.

    Become a supporter of this podcast: https://www.spreaker.com/podcast/repair-shop-reckoning--6688688/support.
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    1 h et 14 min
  • How To Hire A Marketing Company Without Getting Scammed Like I Did

    How To Hire A Marketing Company Without Getting Scammed Like I Did
    Feb 27 2026
    Marketing can build your shop or quietly bankrupt it.

    In this episode, Kevin breaks down why most marketing promises are smoke and mirrors, and what shop owners should actually measure if they want booked work, not “impressions.”

    What you’ll hear in this episode
    • Why “impressions” are the most abused metric in marketing
    • The tracking question every shop must ask on every customer
    • Why Google Business Profile is the real local gold mine and it’s free
    • How to handle bad reviews without looking weak or corporate
    • How Kevin audits marketing so he can cut spend and increase results

    If you’re paying for marketing and you can’t tie it to booked work, you’re not marketing...You’re donating.

    Become a supporter of this podcast: https://www.spreaker.com/podcast/repair-shop-reckoning--6688688/support.
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    1 h et 4 min
  • The Backend Mistakes That Bankrupt Shops

    The Backend Mistakes That Bankrupt Shops
    Feb 20 2026
    If you don’t know your numbers, you don’t control your business!

    In this episode, Kevin sits down with Maria Montie, partner at Shindel Rock and a key resource inside the Repair Shop Reckoning network, to talk about what most shop owners avoid their backend.

    Cash flow. Oversight. Internal controls. Tax structure. And the dangerous assumption that “my accountant has it handled.”

    We break down:
    • Why bookkeeping and real accounting strategy are not the same thing
    • How overstated revenue can quietly create six-figure tax bills
    • The internal control mistakes that lead to embezzlement
    • Why “no surprises” should be your financial standard
    • The difference between delegation and responsibility
    And here’s the part that should get your attention:

    A shop owner we were working with received a six-figure tax bill. After reconstructing the books and filing an amended return, that bill was dissolved.

    Not reduced.

    Dissolved.

    Because when you don’t understand your structure, your revenue classification, and your reporting you can end up paying for mistakes you didn’t even know existed.

    This episode isn’t about accounting theory.

    It’s about control.

    You can delegate tasks.
    You cannot delegate ownership.

    If you’re serious about leading your shop instead of reacting to it, this conversation matters.

    No fluff. No tax hacks. Just the reality of what it takes to run a business the right way.

    Become a supporter of this podcast: https://www.spreaker.com/podcast/repair-shop-reckoning--6688688/support.
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    1 h et 19 min
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